Area Experience Leader — Elevate 4–6 Offices

H&R Block, Inc.; Cliffside Park (NJ); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices and ensure a consistently high-quality client experience.

You will set expectations for consultative service, operational execution, team performance, and business results. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership, driving revenue, performance, staffing, and compliance across offices with an

Qualifications

• Bachelor’s degree in a related field or equivalent experience.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations and drive improvements.
• Lead and coach Tax Professionals and Client Service Professionals to meet performance targets.
• Manage staffing, facilities, compliance, and day-to-day operations across offices.
• Travel frequently to maintain in-person leadership across locations.

Skills

Leadership

Client-centric mindset

Operational excellence

Coaching

Communication

Data-driven decision making

Travel readiness

Problem solving

Schedule flexibility

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices and ensure a consistently high-quality client experience.

You will set expectations for consultative service, operational execution, team performance, and business results. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership, driving revenue, performance, staffing, and compliance across offices with an