Area Experience Leader: Drive Excellence in 4–6 Offices

H&R Block, Inc.; Republic (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

H&R Block, Inc. seeks a hands-on Area Experience Leader to oversee 4–6 offices, ensuring a consistent consultative client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results while modeling client-centric leadership across locations. The role requires collaboration across offices, staffing and scheduling oversight, and travel to maintain in-person leadership across sites.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit environments with accountability for performance outcomes.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations across multiple locations.

Responsibilities

• Own delivery of a consistent client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead adoption of new client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Develop bench strength and high-potential talent across offices.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics, identify trends, and drive actions to improve results.
• Oversee daily operations including staffing, scheduling, and compliance.

Skills

Leadership

Client-centric

Change management

Data interpretation

Communication

Problem-solving

Adaptability

Travel readiness

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. seeks a hands-on Area Experience Leader to oversee 4–6 offices, ensuring a consistent consultative client experience and strong operational execution.

You will coach Tax Professionals and Client Service Professionals, align priorities, and drive business results while modeling client-centric leadership across locations. The role requires collaboration across offices, staffing and scheduling oversight, and travel to maintain in-person leadership across sites.