Area Experience Leader: Drive 4–6 Offices to Excellence

H&R Block; Marysville (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k) plan

Job summary

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive revenue and operational results with hands-on leadership.

You will ensure office readiness, staffing, facilities, and compliance, while using data insights to improve client outcomes and business performance across the portfolio.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Demonstrated leadership with ability to coach, develop, and hold teams accountable.
• Experience driving business and financial results while managing day-to-day operations.
• Experience leading through change and adoption of new processes.
• Ability to exercise independent judgment and prioritize across multiple locations.
• Experience with facilities, staffing, or compliance operations.
• Strong communication and problem-solving skills; able to handle client escalations.
• Ability to interpret data, identify trends, and translate insights into action.
• Willingness to travel frequently and work varied hours.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead and coach Tax Professionals and Client Service Professionals.
• Provide coaching based on observed behaviors and performance outcomes.
• Address patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and take actions to improve results.
• Ensure daily operations across offices, including staffing and compliance.
• Prepare for seasonal demand and office readiness across locations.

Skills

Leadership

Coaching

Client-centric mindset

Communication

Data interpretation

Travel flexibility

Project management

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, align priorities, and drive revenue and operational results with hands-on leadership.

You will ensure office readiness, staffing, facilities, and compliance, while using data insights to improve client outcomes and business performance across the portfolio.