Area Experience Leader: Drive 4–6 Offices & Client Experience

H&R Block, Inc.; Mobile (AL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Career development

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in‑office presence, and drive revenue and operational performance.

You will own office readiness, staffing, facilities, compliance, and day‑to‑day operations, building high‑performing teams and ensuring readiness for seasonal

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit retail, service, or operations environment with accountability for performance outcomes.
• Strong client‑centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven ability to coach, develop, and hold teams accountable.
• Experience managing or partnering in operational areas such as facilities, staffing, or compliance.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client‑centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real‑time feedback to strengthen team execution.

Skills

Leadership

Client-centric

Coaching

Data interpretation

Communication

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, balance strategic oversight with in‑office presence, and drive revenue and operational performance.

You will own office readiness, staffing, facilities, compliance, and day‑to‑day operations, building high‑performing teams and ensuring readiness for seasonal