Area Experience Leader - 4–6 Offices, Client Experience

H&R Block, Inc.; High Point (NC); On-site; USD 95,000 - 135,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, drive revenue and performance, manage staffing and compliance, and travel between offices to maintain in-person leadership across locations.

This role emphasizes leadership, client-centric service, and the ability to translate data into

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.
• Proven leadership ability with coaching and accountability.
• Demonstrated ability to drive business and financial results across locations.
• Experience leading through change and adopting new processes.
• Ability to prioritize across multiple locations and use independent judgment.
• Experience with facilities, staffing, or compliance.
• Strong communication and problem-solving skills.
• Ability to interpret data and translate insights into action.
• Able to travel frequently and work a schedule aligned with operating hours.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices with disciplined execution.
• Evaluate execution quality and client impact across locations to drive improvements.
• Lead adoption of new client experience processes, tools and behaviors.
• Coach Tax Professionals and Client Service Professionals to consistent performance.
• Provide real-time feedback to strengthen team execution.
• Identify patterns across offices and develop bench strength for talent.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and act on trends to improve results.
• Ensure daily operations across offices: staffing, scheduling, compliance, SOPs.
• Oversee office readiness: facilities, equipment, supplies, recruiting, onboarding, and seasonal prep.

Skills

Team leadership

Client-centric mindset

Data interpretation

Communication

Problem solving

Change management

Strategic thinking

Cross-location coordination

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices, ensuring a consistent, high-quality client experience and strong operational execution. You will coach Tax Professionals and Client Service Professionals, drive revenue and performance, manage staffing and compliance, and travel between offices to maintain in-person leadership across locations.

This role emphasizes leadership, client-centric service, and the ability to translate data into