Area Experience Leader: 4-6 Offices, Client Excellence

H&R Block; Palm Bay (FL); On-site; USD 95,000 - 135,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to align priorities and deliver strong business results.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, driving performance, talent development, and seasonal readiness across

Qualifications

• Bachelor’s degree or equivalent experience.
• Experience leading teams in multi-unit environments.
• Strong client-centric mindset with consultative experience.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 assigned offices, ensuring standards are executed with discipline and consistency.
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience.
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office.
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance.
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution.
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent.
• Own revenue, growth, operational performance, and business outcomes across assigned offices.
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention.
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery.
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand.

Skills

Leadership

Coaching

Client experience

Strategic oversight

Staffing & scheduling

Travel readiness

Communication

Problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block seeks an Area Experience Leader to oversee 4–6 retail offices, ensuring a consistent, high-quality consultative client experience across locations. You will coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership to align priorities and deliver strong business results.

You’ll own office readiness, staffing, facilities, compliance, and day-to-day operations, driving performance, talent development, and seasonal readiness across