Area Experience Leader: 4–6 Office Excellence

H&R Block, Inc.; Roswell (GA); On-site; USD 110,000 - 140,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices in the Atlanta area, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance across offices. As a hands-on leader, you’ll balance strategic oversight with in‑office presence, drive readiness, staffing, and daily operations, and use data to strengthen performance and client outcomes across

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years work experience leading teams in a multi‑unit environment.
• Strong client‑centric mindset with consultative experience.
• Ability to coach, develop, and hold teams accountable.
• Experience driving business results while managing day‑to‑day ops across locations.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with clear expectations.
• Provide coaching based on observed behaviours and performance outcomes.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and take actions to improve results and retention.
• Ensure daily operations, staffing, scheduling, and compliance.
• Oversee office readiness including facilities, supplies, and onboarding.

Skills

Leadership

Team coaching

Client-centric

Communication

Problem-solving

Data interpretation

Travel readiness

Staffing

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. is seeking a Multi-Office Leader to oversee 4–6 retail offices in the Atlanta area, ensuring a consistent, high-quality client experience.

You will coach Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance across offices. As a hands-on leader, you’ll balance strategic oversight with in‑office presence, drive readiness, staffing, and daily operations, and use data to strengthen performance and client outcomes across