Area Experience Leader: Inspire 4–6 Office Teams

H&R Block, Inc.; North Platte (NE); On-site; USD 90,000 - 120,000; Full time

Job summary

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on presence, and drive performance and growth. This role focuses on office readiness, staffing, compliance, and day‑to‑day operations, leveraging leadership, coaching, and data‑driven actions to deliver strong client

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in multi-unit settings with performance accountability.
• Strong client-centric mindset and consultative experience.
• Proven ability to drive business results across multiple locations.
• Experience with facilities, staffing, or compliance operations.
• Willingness to travel frequently between offices.
• Flexibility to work evenings/weekends as needed.

Responsibilities

• Own consistent delivery of the client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and develop Tax Professionals and Client Service Professionals.
• Drive revenue, growth, and operational performance across offices.
• Ensure office readiness, staffing, facilities, and compliance.
• Coach teams with real-time feedback and performance metrics.

Skills

Leadership

Client-centric mindset

Coaching

Change management

Data interpretation

Multi-site coordination

Education

Bachelor’s degree or equivalent

Job description

H&R Block, Inc. seeks a Multi-Office Leader (Area Experience Leader) to guide 4–6 retail offices, ensuring a consistent, high‑quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, balance strategic oversight with hands‑on presence, and drive performance and growth. This role focuses on office readiness, staffing, compliance, and day‑to‑day operations, leveraging leadership, coaching, and data‑driven actions to deliver strong client