Area Executive Housekeeper

Hyatt Hotels Corporation; Memphis (TN); On-site; USD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking an Executive Housekeeper to lead the housekeeping operations in a dynamic hotel environment. This role demands a strong leader with exceptional attention to detail, capable of training staff and ensuring customer satisfaction. The ideal candidate will have extensive experience in hotel management, particularly in housekeeping, and will be responsible for maintaining high standards of cleanliness and service. Join a supportive work environment that values exceptional performance and offers rewarding career opportunities. If you're ready to make a difference, this is the perfect opportunity for you.

Qualifications

• 4+ years of progressive hotel Rooms Management experience, preferably with Hyatt.
• Strong leadership, communication, and customer service skills required.

Responsibilities

• Manage housekeeping operations, ensuring cleanliness and staff training.
• Develop budgets and manage labor costs effectively.

Skills

Leadership Skills

Attention to Detail

Effective Communication

Customer Service

Organizational Skills

Education

Hotel/Hospitality Degree

Tools

Microsoft Word

Microsoft Excel

Job description

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At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the properties. Responsibilities include: staff training, inter-department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.

Duties include:

• Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Solid understanding of housekeeping and laundry supplies and pars
• Teach employees the importance of, and how to greet guests and courteously solve guest requests
• Ensure that the inspection program is consistently maintained
• Assure all safety and security policies and procedures are followed
• Work closely with all other Departments
• Inspect some rooms daily
• Experience purchasing linens and housekeeping supplies
• Current on latest housekeeping and laundry technology
• Work closely with vendors to assure proper pricing, delivery, and maintenance
• Experience teaching, supervising, and mentoring multilingual and multicultural staff
• Ensure OSHA and ADA policies are adhered to
• Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful
• Coach and counsel employees to reflect Hyatt service standards and procedures

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
• Previous hotel pre-opening experience preferred
• Service-oriented style with professional presentation skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills