Area Director

Cresten Capital; Sioux Falls, Northern (SD, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Cresten Capital is hiring for a property operations leader to manage day-to-day activities across multiple sites. You will supervise Property Managers, drive leasing strategies, and ensure regulatory compliance and strong resident relations.

The role emphasizes budgeting, financial analysis, and vendor management, with a focus on optimizing occupancy and revenue while maintaining high service standards. Regular travel within the region is required.

Qualifications

• > 3+ years of experience in Property or General Management (multi-site preferred).
• > Experience managing staff and overseeing multiple properties.
• > High school diploma required; additional certifications in property management a plus.
• > Proficiency with property management software such as Appfolio.

Responsibilities

• Oversee day-to-day operations of multiple properties, ensuring adherence to company policies and federal/state regulations.
• Assist in budgeting, financial planning, and expense management to optimize property performance.
• Monitor and analyze financial reports, including monthly budget variance analysis.
• Oversee accounts receivable and accounts payable for each property.
• Recruit, train, and mentor Property Managers and on-site staff, fostering a high-performing workforce.
• Set performance expectations and manage budget, KPI, and operational goals.
• Provide coaching to enhance team efficiency and development.
• Monitor occupancy trends and develop leasing strategies to maximize revenue.
• Analyze market conditions to ensure competitive pricing and positioning.
• Ensure high resident satisfaction through proactive communication and conflict resolution.
• Collaborate with maintenance teams to uphold property standards and timely service.
• Conduct regular property inspections and ensure compliance with Fair Housing regulations.
• Coordinate with vendors and negotiate contracts for cost-effective services.
• Track KPIs and implement process improvements to enhance operational success.
• Provide reports and recommendations to senior leadership on property performance.

Skills

Leadership

Financial analysis

Communication

Problem solving

Appfolio

Education

High school diploma

Tools

Appfolio

Job description

DUTIES/RESPONSIBILITIES:

Operational & Financial Management

• Oversee day-to-day operations of multiple properties, ensuring adherence to company policies and federal/state regulations.
• Assist in budgeting, financial planning, and expense management to optimize property performance.
• Monitor and analyze financial reports, including monthly budget variance analysis.
• Oversee accounts receivable (AR) and accounts payable (AP) functions for each property.

Team Leadership & Performance Management

• Recruit, train, and mentor Property Managers and on-site staff, fostering a high-performing, engaged workforce.
• Set clear performance expectations and hold staff accountable for achieving budget, KPI, and operational goals.
• Provide ongoing coaching and support to enhance team efficiency and professional development.

Leasing, Marketing & Resident Relations

• Monitor occupancy trends and develop leasing strategies to maintain high occupancy and maximize revenue.
• Analyze market conditions to ensure competitive pricing and positioning.
• Ensure high resident satisfaction through proactive communication, conflict resolution, and community engagement initiatives.

Property Maintenance & Compliance

• Collaborate with maintenance teams to uphold property standards and ensure timely service.
• Conduct regular property inspections to identify and address maintenance needs.
• Ensure compliance with Fair Housing regulations, risk management protocols, and company policies.

Vendor & Contractor Management

• Coordinate with vendors and contractors to ensure cost-effective, high-quality service delivery.
• Negotiate contracts and manage vendor relationships to optimize operational efficiency.

Performance Monitoring & Continuous Improvement

• Track and analyze key performance indicators (KPIs) such as occupancy rates, rent collection, and maintenance efficiency.
• Implement process improvements and cost-saving initiatives to enhance operational success.
• Provide reports and recommendations to senior leadership on property performance and areas for growth.

Other duties as assigned.

Requirements

REQUIRED SKILLS/ABILITIES:

• Strong leadership, organizational, and problem-solving skills.
• Ability to analyze financial data and implement strategic solutions.
• Excellent communication and interpersonal skills.
• Proficiency in property management software (Appfolio preferred).
• Knowledge of Fair Housing laws and industry regulations.
• Ability to multi-task and prioritize in a fast-paced environment.

EDUCATION & EXPERIENCE:

• 3+ years of experience in Property or General Management (multi-site experience preferred).
• Previous experience managing staff and overseeing multiple properties.
• High school diploma required; additional certifications in property management a plus.

WORK ENVIRONMENT & TRAVEL:

• Work performed in both office settings and residential properties.
• Regular travel required within the assigned region.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, walk, kneel, and reach as necessary to conduct inspections and property visits.