Area Director

Cresten Property Management; Sioux Falls (SD); On-site; USD 70,000 - 95,000; Full time

Job summary

Cresten Property Management in Sioux Falls, SD is seeking an experienced Property/General Manager to oversee day-to-day operations of multiple properties, ensuring policy compliance and strong financial performance.

You will lead a team of property managers, drive leasing strategies to maintain high occupancy, manage budgets and vendor relations, and report senior leadership on performance and opportunities for growth.

Qualifications

• 3+ years of Property or General Management experience (multi-site preferred).
• Experience overseeing staff and multiple properties.
• High school diploma; professional certifications are a plus.

Responsibilities

• Oversee day-to-day operations of multiple properties.
• Assist budgeting, financial planning, and expense management.
• Monitor and analyze financial reports and KPIs.
• Lead and mentor property managers and on-site staff.
• Develop leasing strategies and maintain high occupancy.
• Coordinate vendor and contractor management.
• Provide reports to senior leadership on performance and growth.
• Ensure compliance with Fair Housing regulations.
• Travel within assigned region.

Skills

Leadership

Financial analysis

Communication

Multi-tasking

Regulatory knowledge

Education

High school diploma

Property management certifications

Tools

Appfolio

Job description

Description

DUTIES/RESPONSIBILITIES:

Operational & Financial Management

• Oversee day-to-day operations of multiple properties, ensuring adherence to company policies and federal/state regulations.
• Assist in budgeting, financial planning, and expense management to optimize property performance.
• Monitor and analyze financial reports, including monthly budget variance analysis.
• Oversee accounts receivable (AR) and accounts payable (AP) functions for each property.

Team Leadership & Performance Management

• Recruit, train, and mentor Property Managers and on-site staff, fostering a high-performing, engaged workforce.
• Set clear performance expectations and hold staff accountable for achieving budget, KPI, and operational goals.
• Provide ongoing coaching and support to enhance team efficiency and professional development.

Leasing, Marketing & Resident Relations

• Monitor occupancy trends and develop leasing strategies to maintain high occupancy and maximize revenue.
• Analyze market conditions to ensure competitive pricing and positioning.
• Ensure high resident satisfaction through proactive communication, conflict resolution, and community engagement initiatives.

Property Maintenance & Compliance

• Collaborate with maintenance teams to uphold property standards and ensure timely service.
• Conduct regular property inspections to identify and address maintenance needs.
• Ensure compliance with Fair Housing regulations, risk management protocols, and company policies.

Vendor & Contractor Management

• Coordinate with vendors and contractors to ensure cost-effective, high-quality service delivery.
• Negotiate contracts and manage vendor relationships to optimize operational efficiency.

Performance Monitoring & Continuous Improvement

• Track and analyze key performance indicators (KPIs) such as occupancy rates, rent collection, and maintenance efficiency.
• Implement process improvements and cost-saving initiatives to enhance operational success.
• Provide reports and recommendations to senior leadership on property performance and areas for growth.

Other duties as assigned.

Requirements

REQUIRED SKILLS/ABILITIES:

• Strong leadership, organizational, and problem-solving skills.
• Ability to analyze financial data and implement strategic solutions.
• Excellent communication and interpersonal skills.
• Proficiency in property management software (Appfolio preferred).
• Knowledge of Fair Housing laws and industry regulations.
• Ability to multi-task and prioritize in a fast-paced environment.

EDUCATION & EXPERIENCE:

• 3+ years of experience in Property or General Management (multi-site experience preferred).
• Previous experience managing staff and overseeing multiple properties.
• High school diploma required; additional certifications in property management a plus.

WORK ENVIRONMENT & TRAVEL:

• Work performed in both office settings and residential properties.
• Regular travel required within the assigned region.

PHYSICAL REQUIREMENTS:

• Ability to sit, stand, walk, kneel, and reach as necessary to conduct inspections and property visits.