Assistant Community Director

B & M Management Company, L.L.C.; San Antonio (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

B & M Management Company, L.L.C. seeks a property operations supervisor to oversee leasing professionals and service teams, ensuring quality service across assigned buildings in San Antonio, Texas.

The role focuses on maintaining occupancy, completing reports, and managing financials with accuracy. You will collaborate with sales leadership, participate in client meetings, and drive resident satisfaction through effective leadership and training.

Qualifications

• Strong customer service and communication skills are required.
• Ability to develop and maintain relationships with customers and staff.
• Proficiency with MS Office and property management software.
• Experience working within budgetary frameworks is preferred.

Responsibilities

• Supervise Leasing Professionals and Service team and ensure quality of service.
• Assist in lease-ups and maintain high occupancy for the property.
• Prepare and submit reports (e.g., Weekly Summary Report, Delinquents).
• Process invoices and post rent and security deposits.
• Maintain occupancy records and notices; manage budgets and financial performance.
• Support sales efforts and participate in client meetings; provide feedback to leadership.
• Foster a positive work climate and ensure staff training and development.

Skills

Customer service

Written communication

Verbal communication

Organizational skills

Interpersonal skills

Education

High school diploma or GED

College degree preferred

Tools

MS Word

MS Excel

MS Outlook

OneSite

Job description

Job Description

Assistance in managing the operations of the buildings as assigned which includes and is not limited to: supervision of Leasing Professionals, and Service team and ensure completion and quality of service provided.

Assistance in managing the operations of the buildings as assigned which includes and is not limited to: supervision of Leasing Professionals, and Service team and ensure completion and quality of service provided.
Assist in lease ups of units. Maintain a high level of occupancy for the property.
Prepares and submits all required reports to include Weekly Summary Report, Delinquents, etc.
Completes invoices from purchases and files
Collect and post rent and security deposits to proper account
Maintain accurate records of vacancies and Intent to Vacate notices
Exercise common sense, good judgment, and consistency in day-to-day contact with residents and prospective applicants and in other business-related matters
Formulate and manage the operational and capital budget for the property, track and report on the financial performance of the property, and implement strategies for enhancing the value of the asset.
Support sales efforts, including participating in client meetings, marketing reviews, and providing constructive feedback to sales leadership.
Drive efforts to enhance resident satisfaction and business outcomes.
Create a positive climate that will result in a high level of team performance, and ensures employees receive training and development where needed.
Provide positive career development environment for all employees

Company Responsibilities

Embraces and executes the vision, mission, and beliefs of the Company.
Is punctual and present at work when scheduled.
Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

Education and Experience Required

Strong customer service, written and verbal communication, organizational and interpersonal skills required
Ability to develop and maintain strong relationships with customers and ensure staff does the same
Strong problem solving skills and a positive attitude
Commitment to excellence and exceeding goals
Ability to work well using mobile office electronic tools
Computer proficiency, including Microsoft Office Applications, particularly Excel
Ability to deal effectively with a diversity of individuals, both internally and externally
Can effectively work independently and as a member of various teams and committees
Computer software experience to include MS Word, MS Excel, MS Outlook, and OneSite

License(s) or Certification(s) Preferred

ARM
CAM
Valid Driver’s License required

Job Essentials

Our company is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. We are an equal opportunity employer and do not tolerate harassment, discrimination or retaliation.

Required experience

Sales/Property Management: 3 years
Proficiency in property-level accounting with demonstrated success at working within a budgetary framework
Self-motivated and effective team leadership
History of maintaining high occupancy, low turnover, and low delinquency
Knowledge of federal, state, and local laws pertaining to property management

Required education

High school or equivalent, college degree preferred