Area Customer Service Coordinator/ Field Technician

SGS Consulting; California City (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

SGS Consulting seeks a detail-oriented Mailroom/Operations Associate to support field operations across assigned customer accounts. You will perform daily site inspections, assist with onboarding, and help develop Site Procedure Guides to ensure safety and compliance.

Ideal candidates have hands-on experience with shipping, receiving, and courier services, and can travel to multiple accounts as needed. This role is on-site in California, with a focus on operational best practices and customer

Qualifications

• High school diploma or GED required.
• Basic knowledge of mailroom operations and courier services.
• Attention to detail and safety compliance.

Responsibilities

• Assist management with process improvements and validation to ensure field compliance with best practices.
• Support Field Implementation Managers with onboarding new customer accounts and service expansions.
• Assist onboarding of new team members and cross-train peers.
• Assist in developing Site Procedure Guides and sharing best practices across the geographic area.
• Routinely inspect Site Procedures Guide for accuracy and compliance.
• Knowledgeable about all contracted services within assigned customer accounts.
• Perform daily visual inspections of site services and customer compliance with safety.
• Provide feedback on site experience via surveys to improve customer and internal experience.
• May stand in for absences or vacations of onsite resources, including site management.
• Provide, execute, and support all aspects of services, including travel to accounts.

Skills

Shipping

Receiving

Mailroom

Mail Handler

Mailing

UPS

FedEx

USPS

Courier

Print

Printer

Copying

Scanner

Education

High school diploma or GED

Job description

Job Responsibilities:

• Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.


• Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.


• Assists with onboarding new team members and cross training peers


• Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.


• Routinely inspects Site Procedures Guide for accuracy and compliance


• Knowledgeable of all contracted services within assigned customer accounts


• Performs daily visual inspection of site services and customer compliancy to safety.


• Provide feedback on site experience via survey tool or any other forms to help improve customer experience, internal and external.


• May require “standing in” for absences or vacations of the onsite resources, that may also include site management.


• Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.

Skills:

• Shipping,


• Receiving,


• Mailroom,


• Mail Handler,


• Mailing,


• UPS,


• FedEx,


• USPS


• Courier,


• Print,


• Printer,


• Copying, Scanner

Education/Experience:

• High school diploma or GED required