Area Customer Service Coordinator

SGS Consulting; Madison (WI); On-site; USD 34,000 - 52,000; Full time

Job summary

SGS Consulting is seeking a Service Coordinator to support daily operations at multiple sites across the region, assist management with process improvement, and ensure compliance. You will back Field Implementation Managers with new account launches and service expansions, help onboard and cross-train team members, and maintain site procedure guides.

This role requires a high school diploma or GED and involves frequent site inspections, coordinating with customers and end users, and traveling

Qualifications

• High school diploma or GED required.

Responsibilities

• Support daily operations at multiple locations within the region.
• Assist management with process improvement, procedural testing, and operational compliance.
• Support Field Implementation Managers with new account launches and service expansions.
• Assist with onboarding and cross-training of team members.
• Help develop and update Site Procedure Guides; ensure accuracy and compliance.
• Maintain thorough knowledge of all contracted services at assigned sites.
• Perform daily site inspections for service quality and safety compliance.
• Provide feedback via surveys or reporting tools to improve customer experience.
• Fill in for absent staff, including site management when needed.
• Deliver all aspects of contracted services while traveling between accounts.
• Foster a customer-focused environment and gather customer feedback.
• Escalate customer issues to ESM/AOM and support resolution.
• Communicate promptly and effectively with customers and end users.
• Collect data and assist with Monthly Operations Review tasks.
• Perform other duties as assigned

Skills

Service Coordinator

Customer Service Coordinator

Print

Mail

Mailing

Scanner

Copying

Education

High school diploma or GED

Job description

Job Responsibilities:

• Support daily operations at multiple locations within the region
• Assist management with process improvement, procedural testing, and operational compliance
• Support Field Implementation Managers with new account launches and service expansions
• Assist with onboarding and cross-training of team members
• Help develop and update Site Procedure Guides; ensure accuracy and compliance
• Maintain thorough knowledge of all contracted services at assigned sites
• Perform daily site inspections for service quality and safety compliance
• Provide feedback via surveys or reporting tools to improve customer experience
• Fill in for absent staff, including site management when needed
• Deliver all aspects of contracted services while traveling between accounts
• Foster a customer-focused environment and gather customer feedback
• Escalate customer issues to ESM/AOM and support resolution
• Communicate promptly and effectively with customers and end users
• Collect data and assist with Monthly Operations Review tasks
• Perform other duties as assigned

Skills:

Service Coordinator, Customer Service Coordinator, Print, Mail, Mailing, Scanner, Copying

Education/Experience:

High school diploma or GED required