Area Customer Service Coordinator

Metasys Technologies; Waukesha (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Metasys Technologies is seeking an Area Customer Service Coordinator to join our on-site team in Waukesha, WI. This 12+ month contract covers multiple locations within a 40–50 mile radius, with typical hours Monday–Friday, 8:00 AM–5:00 PM, and duties including mail, print services, and site support.

The ideal candidate has a high school diploma and at least 12 months of related experience, strong communication, and a valid driver's license for local travel.

Qualifications

• High school diploma and 12 months of related work experience.
• Post-high-school education is encouraged and preferred.
• Valid driver’s license and reliable transportation; mileage reimbursed.

Responsibilities

• Deliver mail between buildings and locations.
• Perform print jobs, document production, and related site services.
• Answer phones and respond to customer requests.
• Replace toner and place service calls when equipment requires service.
• Understand instructions and communicate requirements to site resources.
• Resolve customer issues and coordinate troubleshooting.
• Support job scheduling using knowledge of account services.
• Perform repetitive tasks per procedures with quality and productivity.
• Maintain positive working relationships and work in a team.
• Adapt to changing situations with motivation and urgency.
• Submit monthly expenses with proper coding.
• May report to alternate site; travel between locations as needed.

Skills

Customer service

Communication

Multitasking

Driving

Microsoft Office

Teamwork

Problem solving

Education

High school diploma

12 months related work experience

Tools

Microsoft Office Suite

Job description

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: Area Customer Service Coordinator

Location: Waukesha, WI (Onsite)

Duration: 12+ Months Contract

M-F (8:00 AM - 5:00 PM)

Overview

• Provides site support services including mail delivery, print production, document assembly, phone support, toner replacement, and placing service calls for equipment.
• Requires strong customer service skills, ability to adapt to change, learn quickly, work under pressure, and maintain a high level of service.
• Requires driving a personal vehicle between assigned locations and accounts as needed. MVR is required. Mileage will be reimbursed.
• May be required to work at different locations during the same day and cover accounts within a 40–50 mile area.
• Interview will be conducted through Teams with camera.

Responsibilities

• Deliver incoming and outgoing mail between buildings and assigned locations.
• Perform print jobs, document production, assembly, copying, and related site services.
• Answer phones and respond to customer requests and questions.
• Replace toner in machines and place service calls when equipment requires service.
• Understand written and verbal customer instructions and effectively communicate requirements to site resources.
• Resolve customer-related issues and coordinate troubleshooting and problem resolution.
• Support job scheduling using knowledge of account services.
• Perform repetitive tasks according to established procedures, sequence, and pace while maintaining quality and productivity standards.
• Maintain positive and productive working relationships with co-workers and work effectively in a team environment.
• Adapt to changing situations with flexibility, motivation, and a sense of urgency.
• Use sound judgment to make justifiable decisions and take appropriate action to solve problems.
• Maintain and accurately submit monthly expenses on time using proper coding requirements.
• May be required to report to an alternate site on any given day, which may involve walking, driving, or other transportation and may result in a longer commute than the scheduled shift.
• May be required to move between locations during the workday based on business needs.

Requirements

• High school diploma plus 12 months of related work experience.
• Post-high-school education is encouraged and preferred.
• Valid, violation-free driver's license, reliable transportation, and minimum auto insurance coverage as required by policy.
• Personal vehicle required for applicable assignments; MVR is required and mileage will be reimbursed.
• Ability to travel locally by car and cover accounts within approximately 40–50 miles.
• Ability to use Microsoft applications, including Word, Excel, Outlook, and PowerPoint.
• Intermediate skill level with common software applications, including file/folder management and navigating network production folders.
• Proficiency using computers and Microsoft applications.
• Strong oral communication skills and ability to clearly communicate information in positive and negative situations.
• Ability to comprehend and follow written and verbal instructions.
• Basic math skills.
• Strong customer service and problem-solving skills.
• Ability to troubleshoot issues and coordinate solutions.
• Ability to adapt to changing situations and work effectively under pressure.
• Ability to perform repetitive work while maintaining quality and output standards.
• Strong commitment to completing assigned tasks and following established procedures.
• Ability to lift or move items weighing up to 50 lbs.
• Ability to push or pull machines on wheels weighing up to 400 lbs. for repair purposes.
• Ability to stand, walk, bend, reach, stretch, climb, and perform similar physical activities for extended periods.
• Walking between buildings may be required.
• Moderate dexterity, including use of calculators, keyboards, hand tools, and eye/hand coordination.
• Close-vision ability required.
• Frequent local car travel required.
• Schedule flexibility required. Most assignments are 8:00 AM–5:00 PM, Monday through Friday, but some locations may open as early as 6:00 AM, close at 7:00 PM or later, operate on weekends, or have varying schedules.

Work Environment and Physical Demands

• Typically an office or warehouse environment with adequate lighting and ventilation and a normal range of temperature and noise.
• Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions and to prepare, provide, and communicate varied information.
• Working conditions may regularly expose employees to situations that could result in minor cuts.
• Physical activity may include prolonged standing, walking, bending, reaching, stretching, climbing, lifting, and moving materials up to 50 lbs.
• May require pushing or pulling machines on wheels weighing up to 400 lbs. to move equipment for repairs.
• Walking between buildings may be necessary.
• Frequent local travel and transportation between assigned locations may be required.
• Schedule, location, and commute may vary based on business requirements.

Assigned Locations

• 600 Vel R Phillips Ave – Milwaukee
• 9900 W Innovation Drive – Wauwatosa
• 8200 W Tower Ave – Milwaukee
• 3000 North Grandview – Waukesha
• 1500 De Koven Ave – Racine
• 720 E Wisconsin Ave – Milwaukee
• 1055 Corporate Center – Oconomowoc
• 725 American Avenue – Waukesha
• 730 Wisconsin Ave – Racine
• 1525 Howe St – Racine

Additional Information

• Free parking is available at assigned locations. If parking fees are required, reimbursement may be available.
• Employees must be able to travel between locations as required by business needs.
• Some assignments may require working at an alternate site on short notice.
• If hired directly, the employee would continue performing the same type of work.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.