Area Customer Service Coordinator

neteffects; Waukesha (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

Job summary

NetEffects is seeking a dependable support associate in Wisconsin to join a team delivering mail, performing print duties, answering phones, and scheduling service calls across multiple sites.

This role requires driving a personal vehicle between locations, lifting up to 50 lbs, and using Microsoft Office tools (Word, Excel, Outlook, PowerPoint). The schedule is 8:00 am–5:00 pm, Monday to Friday, with potential for temp-to-hire.

Qualifications

• Requires high school diploma plus 12 months of related work experience.
• Must have valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage.
• Ability to cover accounts between 40-50 miles
• Could be required to move locations in one day should the business require it.
• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Responsibilities

• Deliver toner and mail between sites.
• Answer phones and handle inquiries.
• Change toner in machines and place service calls.
• Support multiple client sites and drive between locations.
• Work at various addresses; driving a personal car; MVR required.
• Dress code is business casual.

Skills

Teamwork

Adaptability

Basic math

Communication

MS Office

Problem solving

Time management

Folder navigation

Expense reporting

Driving

Education

High school diploma

Post-high school preferred

Tools

Microsoft Office

Network folders navigation

Job description

Pay rate: $19.00- $21.00/hr
Hours: 8-5pm, M-F
Location: support several sites
Duration: 1 year, with potential for temp to hire

Summary:

• Our sites deliver mail, do print jobs putting them together, answering the phones changing toner in the machines placing service calls for the machines.


• Strong customer service skills, someone who can deal with change, fast learner, deals well under pressure will be successful.


• There is walking to deliver toner and mail lifting 50 lbs.


• Be able to use Microsoft, word, excel, outlook, PowerPoint.


• Work Address: 3000 N GRANDVIEW BLVD, Waukesha, WI 53188 - there are many address that the employee will be working at it’s a driving position


• Dress Code: Business casual for all locations


• COVID Requirements: not at this time


• Driving: Yes, you will need to drive a personal car MVR is needed Ricoh will pay mileage. If an employee is hired directly to Ricoh they would continue to do the same job.


• There is free parking if they have to pay Ricoh would reimburse.

Addresses they support:

• 600 Vel R Phillips Ave - Milwaukee


• 9900 W Innovation Drive - Wauwatosa


• 8200 W Tower Ave - Milwaukee


• 3000 North Grandview - Waukesha


• 1500 De Koven Ave - Racine


• 720 E Wisconsin Ave - Milwaukee


• 1055 Corporate Center - Oconomowoc


• 725 American Avenue - Waukesha


• 730 Wisconsin Ave - Racine


• 1525 Howe St - Racine

Qualifications:

• Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred


• Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles


• Requires valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage


• Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.


• Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.

Knowledge, Skills and Abilities

• Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers


• Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency.


• Possesses basic math skills.


• Possesses judgment in making sound justifiable decisions and taking action in solving problems.


• Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.


• Possesses commitment to task by having started and persisted with specific courses of action.


• Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.


• Possesses working knowledge of account services to facilitate job scheduling.


• Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources


• Possesses ability to resolve customer related issues.


• Possesses ability to troubleshoot and coordinate problem resolution.


• Possesses proficiency in the use of Microsoft and computers.


• Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift

Benefits: (employee contribution)

• Health insurance


• Health savings account


• Dental insurance


• Vision insurance


• Flexible spending accounts


• Life insurance


• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.