Area Coordinator (SSP II)

Opt For Healthy Living; Hayward (CA); On-site; USD 56,726 - 61,380; Full time

Benefits offered by this job

Medical, dental, vision benefits

Tuition fee waiver

14 paid holidays

Personal holiday

Job summary

Cal State East Bay in Hayward is seeking a Area Coordinator (AC) as part of the University Housing and Residence Life. This full-time, 12-month live-in professional staff member supports student learning, development, and inclusivity in a designated residential area, supervised by the Associate Director of Residence Life.

The AC will manage case work, crisis response, and student conduct, and supervise 1-2 senior resident assistants with a larger RA team, while coordinating leadership

Qualifications

• Case management and crisis response experience in a student housing setting.
• Ability to supervise staff and lead leadership development activities.
• Knowledge of student conduct processes and university policies (FERPA/Clery).
• Strong communication and collaboration with campus partners.

Responsibilities

• Serve as case manager to address student concerns and crisis situations.
• Work on-call rotation with variable hours, including evenings and weekends.
• Ensure safety and security of residents; support student success.
• Lead resident staff, coordinate monthly meetings, and provide ongoing coaching.
• Implement residential curriculum and collaborate with campus partners as needed.

Skills

Case management

Crisis management

Student conduct

Supervision

Leadership development

Curriculum implementation

FERPA compliance

Job description

Salary Range: $5,083.00 per month to $7,228.00 permonth. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,083.00 per month to $5,500.00 permonth.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Serving as a student-facing member of the Division of Student Affairs, the work of the Area Coordinator (AC) is structured to support the Mission, Vision, Values and Strategic Priorities of the university. Employed by the Department of University Housing and Residence Life (UHRL), the AC is a full-time, 12-month live-in professional staff member. The AC is supervised by the Associate Director of Residence Life but also receives director and support from the Assistant Director or Residence Life. AC's at Cal State East Bay are expected to initiate "high-touch" front-line interaction with students as they develop formal and informal relationships. They are expected to build communities that focus on student learning and development, support student needs, and inclusivity for all students. AC's provide direct oversight for their designated residential area and supervise a student staff team. This position does not conform to a standard 9-5 work day and requires the individual to work evenings and weekends to best meet the needs of the community. The AC is responsible for the following areas in their specific residential community: case management centering around student support, crisis management, student conduct, supervision and leadership, curriculum implementation and supporting student success. In addition, the AC assists in the overall development and implementation of University Housing and Residence Life programs and services. The duties of the AC may vary from area to area depending on a number of factors (skill set of the AC, number of supervisees, level of autonomy of residents, size/condition of buildings, nature of floor communities, etc.) but the following covers the general expectations of the position.

This position has been identified to have significant responsibility for student and campus activities, and will be required to function as a Campus Security Authority (CSA) under the Clery Act. In accordance with CSU Executive Order 1107, Implementation of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the incumbent will be responsible for reporting allegations of Clery Act crimes to the University Police Department and/or the University Clery Director.

Responsibilities of the CSA include:

• Report all alleged Clery Act Crimes in a timely manner Report any alleged Clery Act Crimes that are reported to the incumbent using the online CSA Reporting Form.
• Complete annual training requirement.

Responsibilities

Case Management and Student Conduct

• Serve as a case manager to assess and address student concerns and crisis situations.
• Serve in the professional on-call rotation. This position requires working variable hours, including late night and weekend hours.
• Ensure the safety and security of all members of the residential community.
• Provide coordinated support for students in need as advised by the university'sCare Team.
• Supports emergency and crisis needs that may arise on either department or campus level, inclusive of any protocol activation including the Emergency Operation Center.
• Provide support and resources to residents experiencing academic difficulties and/or personal challenges in areas such as: interpersonal relationships, food insecurity, housing insecurity, identity development, adjusting to college, etc. As needed, the AC will refer students to appropriate university and/or community resources.
• Respond to the needs and concerns of residents in a conscientious, appropriate, and timely manner.
• Resolve community related concerns (roommate conflicts, community incidents, etc) utilizing effective interpersonal skills, fact gathering, and analytical skills to determine the severity of the situation and provide necessary steps and resources to resolve it.
• Ensure students understand University Policy, UHRL Policies, and the UHRL license agreement and address policy violations as needed.
• Serve as a conduct officer for the residential community.
• Implement conduct sanctions utilizing an educational approach.
• Maintain confidential records as defined by FERPA, Clery, Title IX, and the CSU Executive orders.
• Provide University Housing and Residence Life leadership team members with accurate, detailed, and timely information related to student crises and community incidents. Utilize conduct software as trained and directed.
• Consult with Residence Life professional staff about student medical, physical, and mental health related concerns.
• Consult and collaborate with campus partners regarding student concerns as needed.
• Contingent upon the designated residential area, provide leadership development, work direction and coaching to 1-2 Senior Resident Assistants and 11- 14 Resident Assistants.
• Lead weekly team meetings and facilitate regular leadership development activities with student staff in designated residential area.
• Assist in coordinating monthly all-staff meetings that provide on-going professional development opportunities.
• Ensure regular one-on-one meetings with Senior Resident Assistants (SRAs) and designated one-on-one between AC and Resident Assistants (RAs).
• Provide on-going feedback and periodic formal review for student staff/leaders.
• Assist with the recruitment, selection, and placement of student staff/leaders.
• Assist with the development and implementation of on-going training and professional development opportunities for student staff/leaders.
• Chair/co-chair selection and training work groups and report updates/needs to the Assistant Director of Residence Life.
• Serve as support for Area Delegate in designated residential community.
• Collaborate with the Assistant and Associate Director of Residence Life to develop and implement the department's residential curriculum that supports student learning and success. This includes actively writing lesson plans for strategies identified within the curriculum sequencing.
• Support student outcomes.
• Provide training and support to student staff/leaders to ensure successful implementation of curriculum strategies.
• Demonstrate learning-centric approaches when working with students and student staff.
• Assist in ensuring residential life programs and services align with the department's learning goals and outcomes.
• Assist with the ongoing assessment of the department's residential curriculum including providing/collecting on-going feedback to better implement strategies.
• Support student success in alignment with CSU and university goals and initiatives.

Housing Operations Processes/Administration

• Oversee and participate in the day-to-day operations of designated residential area including follow up on building maintenance concerns as needed.
• Coordinate and ensure completion of room changes, key inventory, move-ins and moveouts processes for residents throughout the year including submitting completed paperwork to the appropriate Housing staff.
• Facilitate periodic Housing processes, including Roommate Agreements and Health and Safety checks, and annual Move-In/Move-out experiences.
• Support