Area Coordinator (SSP II)

The Chronicle Of Higher Education, Inc.; Hayward (CA); On-site; USD 56,726 - 80,664; Full time

Benefits offered by this job

Tuition waiver

Health benefits

Paid holidays

Job summary

Cal State East Bay seeks an Area Coordinator for Residence Life, a full-time, live-in role in Hayward. You will support student learning, manage crises, and oversee residential communities with a focus on safety, policy adherence, and community development.

The role requires various on-call hours, leadership of Resident Assistants, and collaboration with campus partners. Superior communication and organizational skills are essential.

Qualifications

• Master’s degree may substitute for one year of professional experience.
• Two years of professional experience in student services or a related field.
• Excellent oral and written communication skills.

Responsibilities

• Serve as a case manager to assess and address student concerns and crises.
• Lead weekly team meetings and coaching for student staff.
• Develop and implement the department’s residential curriculum to support student learning.
• Oversee day-to-day housing operations and maintain confidential records.

Skills

English grammar

Business writing

Interpersonal communication

Crisis management

Team leadership

Education

Master's degree in a related field

Bachelor's degree (4-year)

Job description

Salary and Benefits

Salary Range: $5,083.00 per month to $7,228.00 per month. PLEASENOTE: The starting salary placement depends on qualificationsand experience and is anticipated to be in the range of $5,083.00per month to $5,500.00 per month.

Cal State East Bay offers a broad range of benefits that includesmedical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total CompensationCalculator demonstrates the significance of our benefitspackage.

Classification

Student Services Professional II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and asignificant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability.

About the Position

Serving as a student-facing member of the Division of StudentAffairs, the work of the Area Coordinator (AC) is structured tosupport the Mission, Vision, Values and Strategic Priorities of theuniversity. Employed by the Department of University Housing andResidence Life (UHRL), the AC is a full-time, 12-month live-inprofessional staff member. The AC is supervised by the AssociateDirector of Residence Life but also receives director and supportfrom the Assistant Director or Residence Life. AC's at Cal StateEast Bay are expected to initiate "high-touch" front-lineinteraction with students as they develop formal and informalrelationships. They are expected to build communities that focus onstudent learning and development, support student needs, andinclusivity for all students. AC's provide direct oversight fortheir designated residential area and supervise a student staffteam. This position does not conform to a standard 9-5 work day andrequires the individual to work evenings and weekends to best meetthe needs of the community. The AC is responsible for the followingareas in their specific residential community: case managementcentering around student support, crisis management, studentconduct, supervision and leadership, curriculum implementation andsupporting student success. In addition, the AC assists in theoverall development and implementation of University Housing andResidence Life programs and services. The duties of the AC may varyfrom area to area depending on a number of factors (skill set ofthe AC, number of supervisees, level of autonomy of residents,size/condition of buildings, nature of floor communities, etc.) butthe following covers the general expectations of theposition.

This position has been identified to have significantresponsibility for student and campus activities, and will berequired to function as a Campus Security Authority (CSA) under theClery Act. In accordance with CSU Executive Order 1107,Implementation of the Jeanne Clery Disclosure of Campus SecurityPolicy and Campus Crime Statistics Act, the incumbent will beresponsible for reporting allegations of Clery Act crimes to theUniversity Police Department and/or the University CleryDirector.

Responsibilities of the CSA include:

• Report all alleged Clery Act Crimes in a timely manner Reportany alleged Clery Act Crimes that are reported to the incumbentusing the online CSA Reporting Form.
• Complete annual training requirement.

Responsibilities

Case Management and Student Conduct

• Serve as a case manager to assess and address student concernsand crisis situations.
• Serve in the professional on-call rotation. This positionrequires working variable hours, including late night and weekendhours.
• Ensure the safety and security of all members of theresidential community.
• Provide coordinated support for students in need as advised bythe university's Care Team.
• Supports emergency and crisis needs that may arise on eitherdepartment or campus level, inclusive of any protocol activationincluding the Emergency Operation Center.
• Provide support and resources to residents experiencingacademic difficulties and/or personal challenges in areas such as:interpersonal relationships, food insecurity, housing insecurity,identity development, adjusting to college, etc. As needed, the ACwill refer students to appropriate university and/or communityresources.
• Respond to the needs and concerns of residents in aconscientious, appropriate, and timely manner.
• Resolve community related concerns (roommate conflicts,community incidents, etc) utilizing effective interpersonal skills,fact gathering, and analytical skills to determine the severity ofthe situation and provide necessary steps and resources to resolveit.
• Ensure students understand University Policy, UHRL Policies,and the UHRL license agreement and address policy violations asneeded.
• Serve as a conduct officer for the residential community.
• Implement conduct sanctions utilizing an educationalapproach.
• Maintain confidential records as defined by FERPA, Clery, TitleIX, and the CSU Executive orders.
• Provide University Housing and Residence Life leadership teammembers with accurate, detailed, and timely information related tostudent crises and community incidents. Utilize conduct software astrained and directed.
• Consult with Residence Life professional staff about studentmedical, physical, and mental health related concerns.
• Consult and collaborate with campus partners regarding studentconcerns as needed.

Leadership & Lead Work Direction/Advising Student Leaders

• Contingent upon the designated residential area, provideleadership development, work direction and coaching to 1-2 SeniorResident Assistants and 11- 14 Resident Assistants.
• Lead weekly team meetings and facilitate regular leadershipdevelopment activities with student staff in designated residentialarea.
• Assist in coordinating monthly all-staff meetings that provideon-going professional development opportunities.
• Ensure regular one-on-one meetings with Senior ResidentAssistants (SRAs) and designated one-on-one between AC and ResidentAssistants (RAs).
• Provide on-going feedback and periodic formal review forstudent staff/leaders.
• Assist with the recruitment, selection, and placement ofstudent staff/leaders.
• Assist with the development and implementation of on-goingtraining and professional development opportunities for studentstaff/leaders.
• Chair/co-chair selection and training work groups and reportupdates/needs to the Assistant Director of Residence Life.
• Serve as support for Area Delegate in designated residentialcommunity.

Residential Curriculum/Student Learning/Student Success

• Collaborate with the Assistant and Associate Director ofResidence Life to develop and implent the department's residentialcurriculum that supports student learning and success. Thisincludes actively writing lesson plans for strategies identifiedwithin the curriculum sequencing.
• Support student s outcomes.
• Provide training and support to student staff/leaders to ensuresuccessful implementation of curriculum strategies.
• Demonstrate learning-centric approaches when working withstudents and student staff.
• Assist in ensuring residential life programs and services alignwith the department's learning goals and outcomes.
• Assist with the ongoing assessment of the department'sresidential curriculumincluding providing/collecting on-goingfeedback to better implement strategies.
• Support student success in alignment with CSU and universitygoals and initiatives.

Housing Operations Processes/Administration

• Oversee and participate in the day-to-day operations ofdesignated residential area including follow up on buildingmaintenance concerns as needed.
• Coordinate and ensure completion of room changes, keyinventory, move-ins and moveouts processes for residents throughoutthe year including submitting completed paperwork to theappropriate Housing staff.
• Facilitate periodic Housing processes, including RoommateAgreements and Health and Safety checks, and annualMove-In/Move-out experiences.
• Support delivery of any confidential written correspondence toresidents.
• Track area expenses and budget for assigned residentialcommunity. Complete expense reports for departmental purchases madewith a university P-Card.
• Submit reports as requested (on-call morning reports, annualarea report, etc.).

Other Duties and Support Functions

• Promote team collaboration among all University Housing andResidence Life student and professional staff.
• Participate in the creation, implementation, and assessment ofdepartmental procedures, initiatives, and services to ensure theyalign with the department's mission, vision, and goals.
• Represent Residence Life on designated department committees asneeded.
• Represent the department during University events includingPreview Day, Admitted Students Day, Orientation, etc.

Minimum Qualifications

Knowledge and Abilities:

Working knowledge of the practices, procedures and activities ofthe program to which assigned; general knowledge of the methods andproblems of organizational and program management. Generalknowledge of research and interview techniques; and of theprinciples of individual and group behavior. Ability to interpretand apply program rules and regulations; use initiative andresourcefulness in planning work assignments and in implementinglong-range program improvements; obtain factual and interpretativeinformation through interviews; reason logically; collect, compile,analyze and evaluate data and make verbal or written presentationsbased on these data; advise students individually and in groups onroutine matters where required; recognize multicultural, multisexedand multi‑aged value systems and work accordingly; establish andmaintain cooperative workingrelationships with faculty, CSUadministrators, student organizations, private and public agenciesand others in committee work, and student advising and communitycontacts; and, rapidly acquire a general knowledge of the overalloperation, functions and programs of the campus to which assigned.Demonstrated ability to make decisions and carry through actionshaving implications with regard to other program or service areasServices Office. Possession of these knowledge and abilitiestypically is demonstrated through the Experience requirementsbelow.

Experience:

Possession of these knowledge and abilities is typicallydemonstrated through the equivalent of two years of professionalexperience in one of the student services program areas or in arelated field; experience should give evidence of competence andindicate the potential for further growth. A master’s degree in ajob‑related field may be substituted for one year of theprofessional experience.

Education:

Equivalent to graduation from a four-year college or university inone of the behavioral sciences, public or business administrationor a job‑related field. Additional specialized experience duringwhich the applicant has acquired and successfully applied theknowledge and abilities shown above may be substituted for therequired education on a year‑for‑year basis.

Required Qualifications

• Thorough knowledge of English grammar, business writing,punctuation and spelling. Ability to compose and appropriatelyformat correspondence and reports.
• Knowledge of practices, procedures and activities related tostudent Residential Life programs.
• General knowledge of interviewing and counseling techniques,and ability to listen and reason logically.
• General knowledge of group facilitation, oral presentation andpublic speaking skills.
• Ability to rapidly acquire a general knowledge of overalloperation, functions and programs of CSU East Bay.
• Ability to use initiative and resourcefulness in planning workassignments and in implementing longrange programimprovements.
• Ability to collect, compile, analyze, and evaluate factual dataand make oral or written presentations based on these data.
• Ability to maintain dignity and self-control in stressfulsituations; and ability to respond to emergency and crisissituations.
• Ability to establish and maintain cooperative workingrelationships with students, staff, faculty, administrators, andprivate and public agencies.
• Ability to advise students individually or in groups on routinematters, and general knowledge of principles of individual andgroup behavior.
• Ability to perform accurately in a detail-oriented environment,and to handle multiple work priorities, organize and plan work andprojects.
• Ability to maintain confidentiality and appropriately handlesensitive communications with employees and external agencies.
• Excellent oral and written communication skills Excellentcustomer service and public relations skills.
• Ability to live on-campus and assume 24-hour on call duty on arotating basis.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment to theselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position.

All background checks are conducted through the university's thirdparty vendor, Accurate. LiveScan is conducted through theUniversity Police Department.

EEO Statement

All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and intheircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California’s Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU’s Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices.

Other Information

All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visitour website here.

In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff orManagement positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment.

Advertised:

July 27, 2026 (6:00 AM) Pacific DaylightTime