Area Coach

Taco Bell; City of Rochester (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Bonus eligible

Dental insurance

Health insurance

Vision insurance

Mileage reimbursement

Job summary

Taco Bell franchisee is seeking a seasoned Area Coach to lead and supervise approximately 4–10 Taco Bell restaurants, driving performance and ensuring adherence to operating plans. This role requires traveling between locations to ensure consistency and execution of standards.

You will recruit and develop RGMs and shift managers, coach on the four rights, analyze VOC and CORE insights, and lead product rollouts while maintaining strong customer relations.

Qualifications

• 5 years of multi-unit management experience.
• Proven coaching and development of managerial staff.
• Strong customer satisfaction and financial performance track record.
• Excellent communication and conflict resolution skills.
• Team building and leadership capabilities.
• Math, accounting basics and analytical decision making.
• Reliable transportation and valid driver's license.
• Able to travel between stores daily.
• Background checks required for all management staff.

Responsibilities

• Hire, develop RGMs, AGMs and Shift Managers.
• Coach RGMs on the 4 Rights and provide feedback.
• Take initiative and maintain high activity levels.
• Assess customer perceptions through VOC and CORE analyses.
• Lead product and program rollouts with RGMs.
• Resolve customer issues quickly while maintaining relations.
• Demonstrate a positive attitude with staff and customers.
• Analyze the financial performance of the area and identify trends.

Skills

Multi-unit management

Staff development

Customer satisfaction

Financial analysis

Communication skills

Travel between stores

Tools

MS Office

Job description

Description

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

The Area Coach (AC) provides overall leadership and direct supervision of approximately 4 - 10 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

Benefits

• 401(k) with company matching
• Paid time off
• Bonus eligible position
• Dental insurance
• Health insurance
• Vision insurance
• Mileage reimbursement

Role

• People Role model the How We Work Together Principles.
• Find and hire and develop the best RGMs, Assistant General Managers and Shift Managers.
• Coach your RGMs on the \"4 Rights\" in their restaurants and provide regular feedback during 1:1 sessions.
• Take action without being told, go beyond what is simply required and maintain a high activity level.
• Understand how customers are viewing your restaurants through scheduled visits and detailed analysis (VOC and CORE).
• Lead product and program rollouts with your RGMs to ensure success.
• Resolve Customer complaints quickly while maintaining positive Customer relations.
• Demonstrates a positive and enthusiastic attitude with co-workers, employees and customers.
• Analyze the financial performance of your area and understand trends.

Requirements

• 5 years of successful, operational multi-unit management experience.
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees.
• Proven ability to achieve a high level of customer satisfaction, financial performance and employee satisfaction
• Good communication skills and strong interpersonal and conflict resolution skills.
• Exceptional team building capability.
• Basic business math and accounting skills, and strong analytical decision making skills.
• Basic personal computer literacy
• Must have reliable transportation and valid driver's license
• Must be able to travel between designated stores daily
• Background checks are run on all management employees