Area Branch Manager

Self-Help Services; Manchester (CT); On-site; USD 80,000 - 120,000; Full time

Job summary

Self Help Services in Manchester, CT seeks an Area Branch Manager to lead multiple branches, drive growth, and strengthen community ties. You will oversee branch operations, lending and deposits compliance, and staff supervision while building partnerships with local nonprofits, realtors, and government agencies to expand product adoption and member value.

Collaborative leadership and strategic planning are essential as you translate goals into budgets and operating plans across the region,

Qualifications

• Six years of banking or retail experience with at least five years in supervision.
• Experience in sales or sales management in financial services or retail preferred.
• Knowledge of the local community and surrounding area.
• Strong commitment to mission and collaboration.
• Proven ability to lead teams and drive performance.

Responsibilities

• Develop and execute strategic plans to meet branch production goals.
• Represent Self-Help in community and business development activities to grow deposits and loans.
• Oversee branch operations, ensure compliance and risk controls.
• Lead and mentor branch managers and staff, including hiring and performance reviews.
• Foster strong community relations and partnerships.

Skills

Leadership

Branch management

Coaching

Communication

Strategic planning

Relationship building

Analytical skills

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Excel

Job description

Job Description

The Area Branch Manager is a dynamic leader overseeing multiple branches within a geographic area responsible for raising visibility and increasing impact. The Area Branch Manager will build and leverage networks, partnerships, teams, and relationships to drive goal attainment, strong economic performance, employee and member satisfaction and retention, and strong community relations.

The Area Branch Manager will be responsible for ensuring, through management of branch staff, that all operational practices of the branch, including lending and deposit activities, comply with Self-Help processes and procedures, federal laws and regulations set forth by the NCUA and other regulatory agencies.

We are seeking an Area Branch Manager in Manchester, CT!

What you'll do:

STRATEGIC PLANNING

• In conjunction with senior management, participate in strategic planning process by recommending goals; develop, communicate and implement branch level production goals, budgets and operating plans to align with achieve those goals.

BUSINESS DEVELOPMENT

• Represent and promote Self-Help in community and business development activities to enhance Self-Help's brand and demand for products and services with particular focus on deposit, mortgage, and consumer loan growth
• Effectively represent Self-Help with realtors, non-profits, banks, government agencies and other community partners.
• Analyze trends in both local/niche market and member profiles to identify potential opportunities.
• Lead community relations or business development initiatives designed to cultivate new business relationships and increase profitability.
• Coordinate business development planning sessions with Branch Managers; provide guidance and direction.

BRANCH OPERATIONS

• Ensure adherence to operational policies, procedures and controls to ensure the safety and security of employees, members and credit union assets.
• Monitor performance and activity of branches, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.
• Take action to address or develop and implement plans or interventions when components of branch performance are lower than acceptable or expected. Recommend action plans to improve operational policies, procedures and controls, and mitigate controllable losses in operations.
• Perform auditing, reconciling, and reporting to ensure adherence to quality controls, compliance and managing branch self-assessment process.
• Oversee the physical facilities and equipment of the branches, and establish appropriate safety practices for employees, and ensure security procedures are being followed.
• Manage the lending function of assigned branches, ensuring the loan interviews; loan process, approvals and/or loan closings adhere to sound credit practices and administration policies.

STAFF MANAGEMENT AND DEVELOPMENT

• Provide consistent leadership, coaching and direction to branch managers and area staff, ensuring timely and effective communication to drive individual and branch success. This includes coaching on specific strategies and activities that drive operational and financial performance (e.g., MSR referrals, profiling, and outbound calling).
• In the absence of a branch manager, review and evaluate daily, weekly, monthly calendar to ensure that the branch is properly staffed and that everyone's time is maximized to serve members.
• Supervise staffing of branches to deliver effective and efficient member service; identify development needs and provide timely feedback; and provide one‑on‑one coaching as needed.
• Conduct timely hiring, employee development, performance management, and compensation reviews for branch tellers and member service representatives.
• Ensure that staff receives on‑going training, including compliance and security procedures.
• Ensure that all staff are proactive in identifying products that may be beneficial to our members

What you'll need:

• Bachelor's degree or equivalent combination of education and/or experience 6 years of banking or retail experience including at least 5 years of supervision in banking or a financial institution.
• Prior sales or sales management experience in a financial institution, retail or service industry preferred.
• Experience working in or significant knowledge of assigned area and surrounding community preferred.
• Strong commitment to our mission - creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration
• Proven branch management, coaching and leadership skills.
• Exemplary communication and presentation skills.
• Ability to build collaborative relationships across the organization and influence others without direct control.
• Ability to establish strong peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams.
• Analytical and problem-solving skills
• Proficient with Microsoft Word, Excel