Architecture and Technology Director

Orange Business; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Global Opportunities

Flexible Work Environment

Professional Development

Career Growth

Caring and Daring Culture

Reward Programs

Job summary

Orange Business seeks an experienced Architecture and Technical Director to own the customer technical architecture across all Orange services for major contracts. You will lead the Architecture & Technology Office, define the technical strategy, and ensure solutions are implementable, operable, secure, and financially optimized.

You will act as the trusted technology advisor to CxO stakeholders, driving an innovative roadmap, governance, and pre-sales support to grow the account while ensuring

Qualifications

• University degree or equivalent experience in a relevant field.
• 10+ years of experience in customer-facing roles within telecom or IT.
• Proven track record as a lead architect / technical director for complex, multi-country or multi-domain solutions.
• Significant experience leading distributed, multicultural technical teams in a matrix organization.
• Demonstrated experience driving global technical strategies aligned with customer business needs.
• Experience with large transformation programs (transition & transformation, modernization, cloud migration, SD-WAN, security).

Responsibilities

• Act as the global lead architect for the account.
• Own end-to-end technical architecture across the full contract lifecycle.
• Lead Architecture & Technology Office and coordinate architects, designers, and SMEs.
• Govern and sign off on new technical solutions and major changes.
• Shape and maintain the technical roadmap with the customer.
• Support pre-sales governance and organic growth within the contract.
• Ensure architecture coherence across data, security, cloud, data center, applications.
• Drive innovation, automation, and AI-based services.
• Ensure knowledge management and documentation is maintained.

Skills

Carrier-grade networking

Security

Hybrid WAN

Cloud

Data center

Collaboration

DevSecOps

Automation

Observability

APIs

Education

University degree in Communications Systems / Computer Science / Engineering

Tools

Infrastructure as Code

CI/CD

APIs

AIOps

Job description

About Us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.

With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

We are looking for an experienced Architecture and Technical Director (ATD) to join our Contract Business Unit for one (or more) strategic global customers.

In this role, you will be the overall owner of the customer technical architecture across all Orange services and solutions—post-sales and for organic growth pre-sales.

You will lead the Architecture & Technology Office, set the technical strategy and roadmap, and ensure that every solution we design is implementable, operable, secure, and financially optimized.

You will act as the trusted technology advisor for the customer, working closely with CxO-level stakeholders, the Contract Business Unit Head, Solution Leads, and our internal and external partners to translate business strategy into a robust, scalable, and innovative architecture.

Objectives of the role

• Be the trusted technology advisor and global lead architect for a major customer account.
• Own the end-to-end technical architecture of all Orange-delivered services across the full lifecycle of the contract.
• Lead the Architecture & Technology Office, providing direction, coaching, and coordination for architecture and design resources.
• Govern and sign off all new technical solutions and major changes, ensuring they are implementable, operable, secure, and aligned with standards.
• Shape and maintain the technical roadmap jointly with the customer, aligned with their business strategy and Orange Business objectives (revenue, margin, satisfaction).
• Support organic growth by managing a structured pre-sales governance for incremental opportunities within the existing contract.
• Ensure architecture coherence and design consistency across all domains (data, security, voice, collaboration, cloud, data center, applications, etc.).
• Drive innovation, automation, and AI-based services, testing them in lab environments and co-creating with the customer.
• Ensure effective knowledge management and documentation, including design repositories and architecture standards.
• Contribute to the CBU P&L, financially optimizing solutions and ensuring delivery according to or better than the business case.

What You Will Do

• Customer leadership & architecture governance
• Act as the global lead architect for the account, representing Orange in the joint technology board and other senior technical forums.
• Regularly meet with customer executives and technical leaders (on-site, remote, and at industry events) to understand their business, IT strategy, and transformation priorities.
• Design and maintain a detailed customer journey and enterprise architecture that connects business capabilities, processes, and technology building blocks.
• Identify and document customer use cases and related service profile structures to guide solution design and industrialization.
• Own the governance process on technology and service architecture, including architecture review boards, innovation boards, and change advisory governance.
• Serve as the client technical advocate, ensuring that Orange solutions meet or exceed agreed expectations while preserving Orange’s business objectives.
• Solution design, lifecycle & operations
• Lead and validate high-level and low-level designs (HLD/LLD) across network, security, collaboration, cloud, and associated ecosystems.
• Ensure that all solutions are implementable and operable by Orange operations teams, including clear operational models and handover criteria.
• Support Order-to-Bill and onboarding processes with the right architecture and design inputs.
• Oversee design documentation, including architecture repositories, templates, naming conventions, and configuration baselines, ensuring history is traceable (“why things were done that way”).
• Guarantee technical design consistency over the lifecycle of the contract and across all projects and changes.
• Manage and validate complex technical changes, ensuring impact on architecture, security, and operations is fully assessed and controlled.
• Perform and coordinate handover to operations at the end of pilots and transition phases.
• Organize and lead regular technical audits, contributing to the continuous service/solution improvement plan.
• Technical leadership & ecosystem management
• Lead the Architecture & Technology Office, organizing and prioritizing the work of architects, designers, and subject-matter experts assigned to the customer.
• Liaise closely with Project Managers, Account / CBU Directors, Operations Managers, and other Orange teams to ensure alignment and smooth delivery.
• Coordinate with hardware and software vendors, Orange Engineering, Product Management, and partner organizations to integrate best-of-breed technologies.
• Provide technical escalation leadership during major incidents and crises, supporting root-cause analysis, remediation, and stakeholder communication.
• Host regular technical cadence calls with the customer’s technical leaders and internal stakeholders.
• Ensure information security governance across delivered services (compliance, security policies, risk management, and remediation plans).
• Strategy, innovation, automation & AI
• Jointly build a multi-year technology roadmap with the customer that addresses their future business needs and aligns with Orange’s portfolio evolution.
• Proactively promote innovations (network, cloud, security, collaboration, digital services, automation, and AI) that deliver measurable business value.
• Work with solution partners and digital / business consulting teams to define digital use cases, proofs-of-concept, and pilots, from customer journey to business case.
• Test innovative solutions in lab or pilot environments, gather customer feedback, and guide industrialization when relevant.
• Identify opportunities for automation, orchestration, and AI-based services to improve quality, agility, and cost efficiency.
• Financials, reporting & stakeholder communication
• Contribute to business case definition and validation, including cost modeling, risk assessment, and margin optimization for technical solutions.
• Own the consulting and architecture effort estimation and sign-off, in line with consulting governance.
• Present recent achievements, roadmaps, risks, and hot topics during Monthly or Quarterly Business Reviews (MBR/QBR) with the customer and internal leadership.
• Support the account strategy by identifying growth opportunities, influencing deal shaping, and positioning Orange as vendor and partner of choice.

About You

Education & experience

• University degree in Communications Systems, Computer Science, Engineering, or related field, or equivalent relevant experience.
• 10+ years of experience in customer-facing roles within the telecom or IT industry (service providers, systems integrators, or large enterprises).
• Proven track record as a lead architect / technical director / solution lead for complex, multi-country or multi-domain solutions.
• Significant experience managing and leading distributed, multicultural technical teams in a matrix organization.
• Demonstrated experience in driving and positioning global technical strategies aligned with customer business needs.
• Experience with large transformation programs (transition & transformation, modernization, cloud migration, SD-WAN, security, etc.).

Technical Skills

• Deep understanding of carrier-grade networking and security, including technologies such as MPLS, SD-WAN, routing (e.g., BGP), and secure connectivity.
• Strong knowledge of telecommunications / IT solutions and services, including hybrid WAN, cloud, data center, collaboration, and managed security services.
• Experience in network/solution design and multivendor integration, including governance of standards and design rules.
• Solid exposure to DevSecOps, automation, and observability concepts (e.g., infrastructure as code, CI/CD, APIs, AIOps) is highly valued.
• Strong troubleshooting and deep-dive analysis skills to support incident resolution and performance optimization.
• Good understanding of information security governance across complex, regulated environments.

Business & Leadership Skills

• Excellent strategic thinking, able to connect business drivers with technology architectures and roadmaps.
• Strong business and financial acumen, including familiarity with P&L management, business cases, and commercial trade-offs.
• Proven leadership and matrix management capabilities, able to coordinate and inspire diverse technical teams.
• Strong customer focus and relationship-building skills, with experience engaging at CxO and senior management levels.
• Excellent communication, presentation, and negotiation skills; able to explain complex technical concepts clearly to non-technical stakeholders.
• Ability to handle complex, high-pressure situations (major incidents, escalations, tight deadlines) with composure and structure.
• Experience working in international, multicultural environments and virtual teams.
• Fluent in English (spoken and written); additional languages are a plus.

Nice To Have – Preferred Qualifications

• Relevant industry certifications, for example:
• Network / security: Cisco, Fortinet, Palo Alto, etc.
• Cloud / architecture: AWS, Azure, GCP, TOGAF, equivalent.
• Project / service management: PMP, PRINCE2, ITIL, Agile / Scrum.
• Experience in digital transformation consulting, including customer journey design, business case development, and innovation management.
• Prior experience in large-account Solution Lead or Enterprise Architect roles within an operator or global integrator.
• Experience contributing to or leading internal improvement programs (industrialization, tooling, methodologies) in architecture or engineering.

What We Offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.