Architectural Products Order & Support Specialist

YKK AP America Inc.; Orlando (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

YKK AP America Inc. is seeking a customer service professional to support architectural and construction-related product accounts. You will process orders, provide information, and assist customers on accounts, orders, products, and services.

The role requires at least 2 years in customer service, preferably in construction or architectural products, with strong communication and problem-solving skills. Occasional travel and teamwork are involved, with a focus on accurate order entry and timely

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of customer service experience, preferably in construction, manufacturing or architectural products.
• Demonstrated knowledge of commercial construction products such as doors, storefront and curtain wall systems is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Communicate with customers via phone, email, and in person to process orders and respond to inquiries.
• Accurately enter orders into the system for both standard and configured items.
• Resolve customer complaints, concerns, and billing issues with professionalism in a timely manner.
• Serve as a liaison between customers, the sales team, and the manufacturing facility to ensure orders are processed and delivered efficiently.
• Support customers from order entry to project completion including but not limited to; order entry, pricing, product knowledge, warranty/close out documents, samples etc..
• Identify opportunities to recommend additional products or services that meet customer needs.
• Identify and resolve order errors proactively to prevent delays, returns, or rework
• Review and validate customer orders for accuracy, including product specifications, quantities, pricing, and shipping details
• Cross-check orders against quotes, and project requirements to ensure alignment as well as participate in training customer service representatives.
• Coordinate with production and stakeholders to ensure smooth order fulfillment
• Provide status updates and follow up with customers regarding order progress and delivery timelines

Skills

Customer service

Communication

Problem solving

Time management

ERP systems

Education

High school diploma or GED

Tools

ERP systems

Job description

YKK AP America Inc. is seeking a customer service professional to support architectural and construction-related product accounts. You will process orders, provide information, and assist customers on accounts, orders, products, and services.

The role requires at least 2 years in customer service, preferably in construction or architectural products, with strong communication and problem-solving skills. Occasional travel and teamwork are involved, with a focus on accurate order entry and timely