MANAGER, PROJECT ENGINEERING OPERATIONS

YKK AP America Inc.; Atlanta (GA); On-site; USD 75,000 - 95,000; Full time

Job summary

YKK AP America Inc. in Atlanta is seeking a Project Manager to oversee customer service and project management tasks, ensuring optimal client satisfaction. The successful candidate will manage staff, coordinate project activities, and analyze performance metrics while maintaining high service standards.

Applicants should have a Bachelor's degree in business or engineering, along with several years of leadership experience in the fenestration or construction industries. The role requires excellent communication skills and the ability to work independently.

Qualifications

• 3+ years of leadership experience in the fenestration or construction products industry.
• 3+ years of sales or operations experience in the fenestration industry preferred.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage and coordinate activities of customer service and project management.
• Plan and align project management tasks to meet client requirements.
• Analyze production metrics and collaborate to safeguard customer satisfaction.
• Travel to client sites for project alignment and support.

Skills

Leadership

Customer service skills

Communication skills

Technical proficiency

Ability to read architectural drawings

Education

Bachelor's degree in business, engineering or operations management

Job description

Summary

This position will manage and coordinate activities of customer service, order entry, project management, procurement of outsourced material/services and project pursuit by providing leadership in the following areas.

Essential Functions and Key Responsibilities

• Plan, schedule, and align project management tasks to fulfill client requirements, maximizing resource efficiency while upholding strict quality and service standards
• Analyze production and operational metrics, collaborating across departments and safeguard customer satisfaction
• Address and resolve internal staff issues and workplace conflicts, escalating complex or unresolved personnel matters to the Branch Manager (Project Center) for action
• Provide direct assistance with customer service, order processing, and cost estimating during peak periods or as required
• Travel to various client sites (including contractor/architect offices, construction sites, testing laboratories, and fabrication centers) to facilitate project alignment, timeline tracking, installation support, and dispute resolution
• Oversee and resolve customer service discrepancies, including processing RMAs, evaluating QC reports, and authorizing credits or non-chargeable invoices

Supervisory Responsibilities

• Manages 2 or more employees in the department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education / Experience / Skills

• Bachelor’s degree in business, engineering or operations management; 3+ years of leadership experience within the fenestration, building materials, or construction products industry required.
• 3+ years of sales or operations experience in the fenestration industry preferred.
• Ability to read architectural drawings and specifications is required.
• Proven ability to work independently with minimal supervision.
• Excellent customer service skills and communication skills.
• Possess strong technical proficiency to effectively oversee job operations.
• Be vigilant about safety.
• Quality – conscious, oriented to excellence.

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. The employee must occasionally lift and/or move up to 25 pounds and is expected to use proper lifting techniques at all times. Specific vision abilities required for this role include close vision. While performing the duties of this job, the employee is frequently required to sit. The employee may occasionally be required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

Travel Requirements

The travel required for this position is less than 25%.

Legal Notice

YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. prohibits discrimination on the basis of race, color, sex, religion, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Contact Information

ASHLEY LITTLE
[e-mail]