Architect, Platform Data Ops for Client360

JPMorgan Chase; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase is seeking a Platform and Data Operations Director in New York to lead strategic platform and data initiatives for Client360, unifying client data and driving business growth. You will mentor cross‑functional teams, oversee planning and delivery, and champion data governance, privacy, and regulatory compliance while delivering measurable improvements in operational performance.

As a Product Director in Data, Digital and AI, you will push innovation, challenge traditional

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.
• Ability to influence adoption of key platform and data operations lifecycle activities.
• Experience driving change and managing stakeholders across multiple functions.
• Proven track record of leading large-scale platform, data integration, and analytics projects.
• Strong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.
• Customer-centric mindset with the ability to prioritize and deliver stakeholder needs.
• Experience leading cross-functional teams and managing stakeholders to drive innovation.
• Excellent problem-solving skills and strategic thinking about platform and data operations.
• Strong communication and interpersonal skills for presenting complex concepts to diverse audiences.
• Experience working in a highly matrixed, complex organization.
• Extensive experience in platform management, data operations, or CRM systems within a financial institution.
• Advanced degree in Computer Science, Data Science, Business, or related field.

Responsibilities

• Develop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.
• Oversee planning, execution, risk management, and delivery of key platform and data operations activities.
• Coach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.
• Own platform and data operations performance, driving enhancements to achieve business outcomes.
• Collaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.
• Define the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.
• Oversee foundational platform and data processes that support Client360.
• Drive continuous improvement by establishing and monitoring key performance indicators.
• Leverage analytics, including machine learning and AI, to derive actionable business insights.
• Understand internal team needs and anticipate future requirements, collaborating across business lines.
• Utilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.

Skills

Platform management

Data operations

Stakeholder engagement

Change management

Data governance

Regulatory compliance

Data analytics

Cross-functional leadership

Customer-centric mindset

CRM familiarity

Education

Advanced degree in Computer Science, Data Science, Business, or related field

Tools

CRM systems

Data governance tools

Job description

JPMorgan Chase is seeking a Platform and Data Operations Director in New York to lead strategic platform and data initiatives for Client360, unifying client data and driving business growth. You will mentor cross‑functional teams, oversee planning and delivery, and champion data governance, privacy, and regulatory compliance while delivering measurable improvements in operational performance.

As a Product Director in Data, Digital and AI, you will push innovation, challenge traditional