Archibus Facilities Help Desk Specialist

The Building People; Silver Spring (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical & Rx

Dental

Vision

Flexible Spending Accounts

401(k) Retirement Plan

Life Insurance/AD&D

Long Term Disability

Short-Term Disability

Paid Time Off

Holiday Pay

Job summary

The Building People is seeking a Facilities Help Desk Specialist to support NOAA facilities operations at the Silver Spring Metro Campus. You will be the primary contact for occupants, contractors, and service providers, and you will manage facility service requests and work orders in ARCHIBUS.

Responsibilities include operating the help desks, prioritizing and routing requests, providing timely notifications, and maintaining accurate records.

Qualifications

• Bachelor's degree in facilities management, business or public administration, property management, information systems, construction management, or a related field; an equivalent combination of education and relevant experience may be considered.
• Two to five years of experience supporting a facilities or service help desk, property management, facilities management, or building operations.
• Experience using Archibus or another CMMS/IWMS platform and providing customer service in a professional office environment.

Responsibilities

• Operate the Facilities help desks during business hours, responding to requests by phone, email, walk-in, or stakeholder communication.
• Create, prioritize, route, update, and monitor service requests and work orders in ARCHIBUS through completion.
• Provide timely notifications and maintain accurate service records in accordance with NOAA procedures.
• Deliver responsive customer service to NOAA employees, contractors, visitors, and building stakeholders.
• Coordinate communications among building management, ownership representatives, maintenance contractors, security personnel, and service providers.
• Respond to inquiries about building operations, facility services, conference centers, and campus amenities.
• Use Archibus to manage work requests, track status and billing/chargeback activities.
• Maintain service statistics, performance metrics, operational records, and recurring reports for NOAA leadership and the COR.
• Support issue escalation, direct-bill and facilities assessment tracking, key and parking administration, policies and procedures, records management, and special projects.
• Provide surge support during emergencies, relocations, special events, or high-volume periods and contribute to process improvements.

Skills

Archibus CMMS/IWMS

Customer service

Data entry

Reporting

MS Office

Education

Bachelor's degree in facilities management or related field

Tools

ARCHIBUS

CMMS/IWMS

Job description

The Building People is seeking a Facilities Help Desk Specialist to support NOAA facilities operations at the Silver Spring Metro Campus. You will be the primary contact for occupants, contractors, and service providers, and you will manage facility service requests and work orders in ARCHIBUS.

Responsibilities include operating the help desks, prioritizing and routing requests, providing timely notifications, and maintaining accurate records.