Archery Customer Support Specialist

Lancaster Archery Supply Inc; Leola (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid vacation

Paid holidays

Paid sick leave

Life Insurance & AD&D

Short & Long Term Disability

Job summary

Lancaster Archery Supply Inc in Leola, PA seeks an Archery Customer Service Representative to handle calls, chats and emails, place orders, and provide technical assistance. You will maintain product knowledge and ensure customer satisfaction.

A passion for archery and strong communication are essential; occasional evenings and weekend hours are expected. Training provided, benefits offered, and a team-oriented environment.

Qualifications

• Strong written and verbal communication with customers and colleagues.
• Positive, empathetic and professional attitude when interacting with customers.
• Passion for archery as a sport and related equipment knowledge.
• Basic computer skills and familiarity with standard software.

Responsibilities

• Answer all calls, live chats and email tickets with professional service.
• Provide order placement and technical support as part of customer service.
• Communicate clearly with customers to provide accurate, timely information.
• Follow up efficiently as requested.
• Resolve customer grievances to achieve satisfaction.
• Maintain knowledge of products in inventory.
• Perform other duties as assigned by management.

Skills

Communication

Empathy

Professional attitude

Microsoft Office

Detail oriented

Multi-tasking

Teamwork

Independent work

Willing to work evenings/weekends

Additional language desirable

Tools

Microsoft Office

Job description

Lancaster Archery Supply Inc in Leola, PA seeks an Archery Customer Service Representative to handle calls, chats and emails, place orders, and provide technical assistance. You will maintain product knowledge and ensure customer satisfaction.

A passion for archery and strong communication are essential; occasional evenings and weekend hours are expected. Training provided, benefits offered, and a team-oriented environment.