Archery Customer Success & Support Specialist

Lancaster Archery Supply, Inc.; Leola (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision eligibility

401K

Paid Vacation

Paid Holidays

Paid Sick Leave

Life Insurance & AD&D

Short/Long Term Disability

Job summary

Lancaster Archery Supply, Inc. is seeking a friendly and motivated Archery Customer Service Representative in Leola, PA. You will handle customer calls, live chats, and emails to process orders, answer technical questions, and resolve concerns while providing outstanding service.

The role requires strong communication skills, a passion for archery, and the ability to work in a fast-paced environment. Medical, dental, vision benefits, 401(k), and paid time off are among the offered perks.

Qualifications

• Clear communication both verbally and in writing with customers and colleagues.
• Positive, empathetic, and professional attitude with a customer-first approach.
• Passion for archery as a sport and familiarity with at least one discipline.
• Basic computer skills including Microsoft Office.
• Detail oriented with strong multitasking ability.
• Strong work ethic, self-motivated and able to work independently and in a team.
• Ability to thrive in a fast-paced office environment.
• Commitment to uphold company values and integrity.

Responsibilities

• Answer all calls, live chats and email tickets delegated by queues.
• Provide excellent customer service through placing orders and technical support.
• Communicate clearly with customers to provide accurate, timely information.
• Provide efficient follow up as needed or requested by customers.
• Resolve customer grievances to achieve satisfaction.
• Maintain current knowledge of products in inventory.
• Perform other duties and special projects as assigned by management.

Skills

Communication

Written & Verbal

Multi-tasking

Archery knowledge

Microsoft Office

Team player

Independent worker

Fast-paced environment

Integrity

Tools

Microsoft Office

Job description

Lancaster Archery Supply, Inc. is seeking a friendly and motivated Archery Customer Service Representative in Leola, PA. You will handle customer calls, live chats, and emails to process orders, answer technical questions, and resolve concerns while providing outstanding service.

The role requires strong communication skills, a passion for archery, and the ability to work in a fast-paced environment. Medical, dental, vision benefits, 401(k), and paid time off are among the offered perks.