Archery Customer Service Representative

Lancaster Archery Supply Inc; Leola (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid vacation

Paid holidays

Paid sick leave

Life Insurance & AD&D

Short & Long Term Disability

Job summary

Lancaster Archery Supply Inc in Leola, PA seeks an Archery Customer Service Representative to handle calls, chats and emails, place orders, and provide technical assistance. You will maintain product knowledge and ensure customer satisfaction.

A passion for archery and strong communication are essential; occasional evenings and weekend hours are expected. Training provided, benefits offered, and a team-oriented environment.

Qualifications

• Strong written and verbal communication with customers and colleagues.
• Positive, empathetic and professional attitude when interacting with customers.
• Passion for archery as a sport and related equipment knowledge.
• Basic computer skills and familiarity with standard software.

Responsibilities

• Answer all calls, live chats and email tickets with professional service.
• Provide order placement and technical support as part of customer service.
• Communicate clearly with customers to provide accurate, timely information.
• Follow up efficiently as requested.
• Resolve customer grievances to achieve satisfaction.
• Maintain knowledge of products in inventory.
• Perform other duties as assigned by management.

Skills

Communication

Empathy

Professional attitude

Microsoft Office

Detail oriented

Multi-tasking

Teamwork

Independent work

Willing to work evenings/weekends

Additional language desirable

Tools

Microsoft Office

Job description

Are you looking for a dynamic and rewarding career with a growing company? Lancaster Archery Supply was established in 1983 and has sustained growth year over year. Our team comes together every day to meet the needs of our customers and each employee is valued as a member of our archery family. We work hard to provide good benefits and a positive work environment. We look forward to your interest in joining our team.

The Archery Customer Service Representative is responsible for answering customer calls, live chats and emails to provide excellent customer service. Customer interaction will include but not be limited to placing orders, answering technical questions and providing assistance with all customer related concerns.

Primary Duties and Responsibilities:

• Answer all calls, live chats and email tickets delegated by queues
• Provide excellent customer service through placing of orders and technical support
• Communicate clearly with customers to provide accurate, timely information
• Provide efficient follow up as needed or requested by customers
• Successfully work through customer grievances resulting in a satisfied customer
• Maintain active and dynamic knowledge of products in inventory
• Other duties and special projects as assigned by management

Qualifications:

• Strong ability to communicate professionally both verbally and in writing with customers and employees
• Positive, empathetic and professional attitude and desire to work with customers at all times
• Passion for archery as an all-encompassing sport, with experience in at least one discipline
• Basic computer skills, including experience with Microsoft Office
• Detail oriented with strength in multi-tasking
• Strong work ethic, self-motivating and able to work independently and in a team
• Ability to work in a fast paced office environment
• Desire to uphold values and integrity of the company through sound ethical decisions
• Able to work occasional evening and weekend hours
• Ability to fluently speak and write in a language other than English is desired, but is not a requirement for employment

• Medical eligible 1 st of the month after date of hire
• Dental eligible 1st of the month after date of hire
• Vision eligible 1st of the month after date of hire
• 401K
• Paid Vacation
• Paid Holidays
• Paid Sick
• Life Insurance and AD&D
• Short Term & Long Term Disability Insurance