ARCH Respite Coordinator

St. Louis Arc; St. Louis (MO); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Time off

Job summary

St. Louis Arc is seeking an ARCH Respite Coordinator to empower residents by supporting daily living skills, relationships, and community connections.

You will serve as the primary contact for referrals, guide families through eligibility and enrollment, and educate on guidelines and options to maximize respite hours. You will build partnerships with schools, healthcare providers, and community organizations, develop enrollment strategies, and monitor program utilization while ensuring

Qualifications

• Bachelor’s degree in social work or related field.
• Three or more years of experience working with individuals with intellectual and developmental disabilities and/or families.
• Experience in program management, customer service, enrollment services, community outreach, case coordination, or family support services.
• Knowledge of services, systems, and resources for individuals with IDD and families.
• Strong relationship-building, networking, and customer service skills with a family-centered approach.
• Ability to engage families, community partners, and referral sources professionally and person-centered.
• Strong verbal, written, and presentation skills.
• Proficiency with Microsoft Office applications and database systems.
• Ability to collect, analyze, and communicate program data.
• Strong organizational and project management skills; ability to manage multiple priorities.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Commitment to diversity, equity, inclusion, and person-centered practices.

Responsibilities

• Serve as the primary contact for ARCH Respite referrals and inquiries; conduct intake meetings and guide families through eligibility, enrollment, and onboarding.
• Educate families about respite program guidelines, options, providers, and hours.
• Build and maintain relationships with enrolled families to encourage ongoing engagement.
• Develop strategies to increase respite enrollment, participation, and utilization.
• Monitor utilization and engage families to maximize authorized respite hours.
• Collaborate with schools, healthcare providers, agencies, and referrals to raise awareness and access.
• Represent the Arc at community events and conferences to promote respite services.
• Deliver presentations and educational opportunities to families, professionals, and partners.
• Coordinate with internal departments to ensure access to resources and services.
• Respond to family questions on program requirements, vouchers, billing, and portal access.
• Maintain accurate documentation of interactions, records, and program information.
• Monitor enrollment, participation, utilization, and other program data; prepare reports.
• Ensure services comply with organizational policies and funder requirements.

Skills

Interpersonal skills

Community outreach

Presentation skills

Customer service

Project management

Data analysis

Confidentiality

DEI commitment

Education

Bachelor’s Degree in social work, human services, education, or related field

Tools

Microsoft Office

Database systems

Job description

We empower people to live their best life. That is our mission—not only to those we serve, but to those we employ. This mutually shared sense of purpose drives our decisions and actions.Come as you are and achieve better lives as part of the St. Louis Arc family of individuals in this vital role.

ARCH Respite Coordinator is a full-time (40 hours/week) salaried/exempt role earning $53,000 annually

What you will do:

Empower residents to live independently by supporting them in developing daily living skills, building meaningful relationships, and connecting with their community.

• Serve as the primary contact for ARCH Respite referrals and inquiries, conducting intake meetings and guiding families through eligibility, enrollment, and onboarding
• Educate families about respite program guidelines, available service options, approved providers, and allotted respite hours
• Build and maintain relationships with enrolled families to encourage ongoing engagement and participation in respite services
• Develop and implement strategies to increase respite enrollment, participation, and utilization
• Monitor respite utilization and proactively engage families to help maximize authorized respite hours, identify barriers, and connect families with appropriate solutions
• Build and maintain relationships with schools, healthcare providers, state agencies, community organizations, and other referral sources to increase awareness of and access to respite services
• Represent the Arc at community events, resource fairs, conferences, and networking opportunities to promote respite services and build community connections
• Deliver presentations and educational opportunities to families, professionals, and community partners to increase awareness of respite services
• Collaborate with internal departments to coordinate support and ensure families have access to the resources and services they need
• Respond to family questions regarding program requirements, vouchers, billing processes, and service utilization; assist with respite portal access, documentation requirements, and program navigation
• Maintain timely and accurate documentation of family interactions, participant records, and program information in agency databases and program systems
• Monitor enrollment, participation, utilization, and other program data; prepare reports and identify opportunities for program growth and development
• Ensure services and program activities comply with organizational policies, funder requirements, and ARCH Respite Program guidelines

What you can expect from us:

We'll celebrate and empower your unique gifts and contributions.

We’ll help you help others. You’ll be embraced and uplifted in our inclusive circle of support.

• You'll have a voice and the autonomy to put into action your ideas for doing your job better—and serve others better.
• Hands-on leadership that empowers team member innovation.
• Opportunities to learn and grow, plus benefits to support your personal and professional well-being—such as health insurance, retirement, and time off.

What we expect of you:

The flexible, respectful individual we see is an innovative and quick thinker with these qualifications:

Join others with your impeccable interpersonal skills, good intentions, and compassion to help people.

• Bachelor’s Degree in social work, human services, education, or related field preferred
• Three or more years of experience working with individuals with intellectual and developmental disabilities and/or their families
• Experience in program management, customer service, enrollment services, community outreach, case coordination, or family support services preferred
• Experience developing community partnerships and conducting presentations preferred

We look forward to welcoming someone with the following knowledge and skills:

• Knowledge of services, systems, and resources available to individuals with intellectual and developmental disabilities and their families.
• Strong relationship-building, networking, and customer service skills, with a family-centered approach.
• Ability to engage families, community partners, and referral sources in a professional, welcoming, and person-centered manner.
• Strong verbal, written, and presentation skills.
• Proficiency with Microsoft Office applications and database systems.
• Ability to collect, analyze, and communicate program data.
• Strong organizational and project management skills, with the ability to manage multiple priorities independently.
• Strong problem-solving and critical-thinking skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Commitment to diversity, equity, inclusion, and person-centered practices.

About St. Louis Arc:

The St. Louis Arc is a non-profit organization that provides support and servicestomore than 4,500 people with intellectual and developmental disabilities each year. Known for the quality of our staff and culture, the St. Louis Arc was recently recognized as one of theTop 3BestPlacestoWorkin the “Big Companies” category by St. Louis Business Journal.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.