Arcade Technician: Keep Games Running & Guests Smiling

Family Entertainment Group; Mason (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Family Entertainment Group (FEG) maintains and operates world-class family entertainment centers, providing turnkey facilities and arcade experience across the U.S. Your role as a technician keeps every game ready, guests smiling, and visits memorable.

You’ll diagnose issues, repair games, and support guests to ensure smooth operation and safety. As part of the team, you’ll perform preventive maintenance, stock parts, and collaborate with the Technical Manager or General Manager to minimize

Qualifications

• Minimum one year of technical experience or equivalent training.
• Ability to lift up to 50lbs and stand for extended periods.
• Strong communication and team leadership skills.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.

Skills

Troubleshooting

Repair

Preventive maintenance

Customer service

Education

High school diploma

Technical training

Job description

Family Entertainment Group (FEG) maintains and operates world-class family entertainment centers, providing turnkey facilities and arcade experience across the U.S. Your role as a technician keeps every game ready, guests smiling, and visits memorable.

You’ll diagnose issues, repair games, and support guests to ensure smooth operation and safety. As part of the team, you’ll perform preventive maintenance, stock parts, and collaborate with the Technical Manager or General Manager to minimize