Arcade,Retail,and Admissions Manager

International Association of Amusement Parks and Attractions; Mount Laurel Township (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

The Funplex is seeking an Arcade Operations Manager to develop and manage all aspects of the arcade and redemption department. This role also serves as a general operations MOD when scheduled, while overseeing the park's arcade and guest experience.

Responsibilities include staffing, training, safety compliance, cash handling, and coordination with the Director of Operations to develop the park staff. Must be able to work varied shifts, including nights and weekends.

Qualifications

• 3–5 years of management experience in the amusement or hospitality industry preferred.
• Strong leadership and guest-service focus with safety mindset.
• Ability to manage multi-site operations and schedules.
• Good communication and interpersonal skills with teams and guests.

Responsibilities

• Oversee arcade operations including games, prizes, and revenue reconciliation.
• Develop and deliver safety and guest service training for arcade staff.
• Maintain certifications and operation checklists for games.
• Manage cash handling and reconciliation weekly.
• Analyze payouts, sales, guest satisfaction, and promotions.
• Install and maintain Centeredge Play swiper system.
• Supervise park operations and drive revenue across departments.
• Lead staffing, training, and development of park staff daily.
• Collaborate with Director of Operations on park staffing and retention.
• Oversee opening/closing procedures and ensure safety compliance.

Skills

Leadership

Growth & Development

Communication

Decisiveness

Focus

Reasoning

Self-Motivation

Flexibility

Education

High School diploma or GED

Tools

Two-way radio

Job description

SUMMARY:

This position is an important role to the success of The Funplex and will be actively involved in the business process. This position is responsible for developing and managing all aspects of The Funplex's arcade and redemption department. The Funplex is home to 10 indoor rides and attractions including a go kart track, laser tag arena, and 16 bowling lanes, as well as 6 other seasonal outdoor rides and attractions. The Arcade Operations Manager will serve as a general operations MOD when scheduled while maintaining their department head responsibilities.

Duties and Responsibilities:

• Arcade Operations – Responsible for all aspects of games, prize ordering, game reconciliation.
• Developing, maintaining, and performing safety and guest services training for all team members within arcade department, including training during the on-boarding process for new hires.
• Maintain proper certifications and operations checklists for all games and arcade positions
• Collecting and reconciling arcade cash revenues on a weekly basis
• Analyzing payout, sales, guest satisfaction, and arcade promotions on a constant basis
• Install, order, and maintain Centeredge Play swiper system
• Repair, order, and maintain all arcade games throughout the facility.
• Manage and supervise the operation team during business hours including revenue, safety, attraction operations, financial, guest services and inventory controls.
• Oversee Team Member Engagement – Responsible for the teams’ success by developing skill level, talent, and leadership of all park team members.
• In partnership with Director of Operation is responsible for the attraction, retention, and development of the entire park staff on a daily basis.
• Overseeing closing and opening procedures for operations and supervisors
• Leadership – The Operations Manager must provide consistent leadership, a positive attitude and an unwavering commitment to execution.
• Safety – Ensure the highest level of safety is maintained by adhering to OSHA, local health and safety codes, legal regulations and company safety and security policies. Ensure a safe working and guest experience environment by requiring safe work behaviors of the team.
• Participate in The Funplex MOD system to improve and ensure the best experience possible for our guests on a consistent basis.
• Scheduling all shifts within the rides and attractions department throughout the year and ensuring all positions are adequately covered by trained operators.
• Oversee the admissions and cashiers throughout the park. Ensure all pricing is correct and kiosks are in working order.
• Ensure retail program is running successfully and merchandising is done correctly to boast revnue sales in the department.
• Assist the GM in purchasing for the retail department.

Knowledge, Skills and Abilities:

• Leadership – Ability to lead people and maintain a visible leadership role in appropriate credibility throughout the organization, management and employees.
• Growth and Development – Develop industry and professional affiliations that enhance professional growth and development, staying current with the latest trends in the industry and business world; demonstrates ability to set and achieve personal development goals.
• Communication – Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively.
• Decisiveness – Ability to handle detailed and complex problems and make timely decisions.
• Focus – Ability to set and meet strategic objectives, plans and time schedules; ability to effectively establish and organize competing priorities; maintain a steadfast commitment to detail.
• Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Self-Motivation/Initiative – Demonstrates ability to take initiative and executes to accomplish strategic objectives.
• Flexibility – Ability to handle multiple priorities simultaneously and maintain a flexible work schedule to meet various demands for multiple concurrent projects; willingness to work nights, weekends, and holidays.

Job Requirements:

• 3 – 5 years of industry experience in a management role preferred
• Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible
• Ability to work a varied schedule that includes holidays, nights, and weekends excluding Christmas Day and Thanksgiving Day.
• High School diploma or GED
• Minimum of three (3) years’ experience in a ride operations management environment
• Good organizational and communication skills
• Able to operate a two-way radio.
• Able to lift up to 30 pounds.
• Able to bend, twist, push, pull, stoop, and reach.
• The Ride Operations Manager must be fluent in all aspects of operations management, with knowledge wage and hour regulations, team member management and daily operational duties. This position must possess excellent communication skills, as well as managing all operation managers, supervisors and frontline team members.

Reports to: Director of Operations

Supervises: Ride and attraction Operations Team and working with the Facilities Manager and Supervisors to ensure area coverage and company procedures are followed.

Uniform Dress Code: Professional attire, logo staff shirt, slacks, no jeans, soft soul shoes

Equal Opportunity Employment

The Funplex is committed to a policy of equal opportunity of race, color, sex, religion, national origin, age, disability, pregnancy, sexual orientation, or any other basis protected by law. We are committed to administering our personal actions in accordance with applicable laws. This policy applies to all employment decisions, including hiring, promotion, discipline, discharge, or other employment decisions.
Job Type: Full-time
Work Location: In person