Operations Manager

International Association of Amusement Parks and Attractions; Mount Laurel Township (NJ); On-site; USD 68,000 - 72,000; Full time

Benefits offered by this job

401(k)

Employee discount

Flexible schedule

Health insurance

Paid time off

Referral program

Vision insurance

Job summary

The Funplex Mount Laurel is seeking an Operations Manager to lead ride and attraction operations, enhancing guest experience and financial sustainability. You will oversee daily park activities, supervise and train staff, manage labor costs, and ensure compliance with safety policies and incident reporting.

Reports to the Director of Operations; supervises Operations Supervisors, Ride Attractions, Admissions, and Arcade teams. Salary range: $68,000–$72,000 per year. In-person, Mount Laurel, NJ.

Qualifications

• Leadership to guide and develop the Operations division.
• Excellent interpersonal and written communication skills.
• Ability to make timely and informed decisions under pressure.
• Strategic planning and prioritization of multiple projects.
• Analytical reasoning to define problems and draw conclusions.
• Self-motivation with initiative to achieve objectives.
• Flexible schedule to accommodate nights, weekends, and holidays.

Responsibilities

• Lead operations to ensure guest safety is the top priority.
• Oversee daily park operations in the absence of the Director of Operations.
• Supervise, train, and coach employees including supervisors and frontline staff.
• Review team performance and optimize efficiency and costs.
• Manage labor costs and resources to meet profitability goals.
• Ensure incident reporting and crisis management procedures are followed.
• Coordinate with departments to align on policies, maintenance, and guest experience.

Skills

Leadership

Communication

Decisiveness

Focus

Reasoning

Self-Motivation

Flexibility

Job description

Job description SUMMARY

This position plays a vital role in the success of The Funplex Mount Laurel and will be actively involved in the business process. This position is responsible for developing and managing the ride and attraction operations, increasing financial sustainability, reviewing all in-park spending and per capita sales, and ensuring a positive guest experience.

Duties and Responsibilities

• Help to lead, direct, and manage the Operations division to ensure guest safety is the #1 priority.
• Oversee the day-to-day operation of the amusement park in the absence of the Director of Operations.
• Responsible for providing supervision, guidance, coaching, and training to all employees, including supervisors and front-line team members. This includes ongoing training to improve team members’ abilities and guest service competence.
• Conduct regular reviews of the team to ensure optimum performance.
• Responsible for strategically managing resources and budgets to ensure profitability goals are met.
• Efficiently manage the cost of labor based on the manufacturer’s recommendations, safe operation, and the facility’s attendance.
• Improve operational efficiency to enhance the guest experience and reduce operational costs.
• Ensure all guest incidents are appropriately managed, recorded, reported, and satisfactorily resolved while adhering to the policies and procedures.
• Manage any emergencies that may arise in order to minimize possible damage, loss, or injury to any guests, co-workers, or company property.
• Ensure all policies, procedures, manuals, risk assessments, and ride checklists are in place, reviewed periodically for adequacy, and make any necessary updates.
• Lead the admissions team to ensure all point-of-sale stations are running effectively.
• Manage cash control operations and till reconciliation.
• Develop ongoing training for all cashiers to ensure proper cash handling and improve team members' knowledge of the facility, products, discounts, and specials the Funplex has to offer.
• Communicate effectively with all departments, including Food and Beverage, Maintenance, Mechanics, and Sales/Marketing teams.
• Help facilitate crisis management training and scenarios.
• Regularly take part in manager meetings.
• Actively demonstrate a strong personal commitment to the business vision.
• Perform other reasonable duties as requested by the General Manager and Director of Operations.
• Work with vendors to attain competitive pricing, quotes, purchase parts, and maintain appropriate shipping and receiving of maintenance orders.
• Must be familiar with the IROC program and be a preferred instructor.

Job Requirements

Knowledge, Skills, and Abilities

• Leadership – Ability to lead people and maintain a visible leadership role in appropriate credibility throughout the organization, management, and employees.
• Growth and Development – Develop industry and professional affiliations that enhance professional growth and development, staying current with the latest trends in the industry and business world; demonstrate the ability to set and achieve personal development goals.
• Communication – Highly developed interpersonal, verbal, and written communication skills, including presentation skills; ability to communicate concisely and persuasively.
• Decisiveness – Ability to handle detailed and complex problems and make timely decisions.
• Focus – Ability to set and meet strategic objectives, plans, and time schedules; ability to effectively establish and organize competing priorities; maintain a steadfast commitment to detail.
• Reasoning Ability – Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Self-Motivation/Initiative – Demonstrates ability to take initiative and execute to accomplish strategic objectives.
• Flexibility – Ability to handle multiple priorities simultaneously and maintain a flexible work schedule to meet various demands for multiple concurrent projects; willingness to work nights, weekends, and holidays.

The Operations Manager must be fluent in all aspects of operations management with knowledge of wage and hour regulations, team member management, and daily operational duties. This position must possess excellent communication skills, as well as manage all Operation Supervisors and frontline team members.

Reports to: Director of Operations

Supervises: Operation Supervisors, Ride Attractions, Admissions, and Arcade team members.

Salary Range: $68,000-$72,000

Uniform Dress Code: Professional attire, logo staff shirt, slacks, no jeans, soft sole shoes

Equal Opportunity Employment

The Funplex is committed to a policy of equal opportunity of race, color, sex, religion, national origin, age, disability, pregnancy, sexual orientation, or any other basis protected by law. We are committed to administering our personal actions in accordance with applicable laws.

This policy applies to all employment decisions, including hiring, promotion, discipline, discharge, or other employment decisions.

Job Type: Full-time

Pay: $68,000.00 - $72,000.00 per year

Benefits

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule

• 10-hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Ability to Commute:

Mount Laurel, New Jersey 08054 (Required)

Ability to Relocate:

Mount Laurel, New Jersey 08054: Relocate before starting work (Required)

Work Location: In person