Arcade Manager/Supervisor

Round One Entertainment Inc.; Colorado; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical

Dental

Vision

Life

401(K) with company matching

Job summary

Round1 Bowling & Arcade is opening a brand-new family entertainment facility at Colorado Mills Mall in Lakewood, CO. We’re seeking a Manager/Supervisor to lead the team, ensure excellent customer service, and maximize profitability through effective staff and equipment management.

This role requires 3–5 years of retail management, a High School Diploma or GED, and availability to work nights and weekends. You must be 21+ to serve alcohol.

Qualifications

• 3 to 5 years of retail management experience in arcade/entertainment environments.
• Requires High School Diploma or GED to apply.
• Open availability, especially nights and weekends.
• Must be 21+ to handle and serve alcohol.

Responsibilities

• Provide superior customer service and be visibly available to customers.
• Supervise staff to ensure adherence to policies and operating practices.
• Plan schedules, manage time and attendance, and coach staff.
• Achieve sales targets and maintain attractive store displays.
• Enforce alcohol age checks and compliance with regulations.
• Monitor inventory, handle cash, and manage orders/receipts.

Skills

Customer service

Team management

Sales

Compliance

Operations

Education

High School Diploma or GED

Job description

Job Description

Job Description

We’re looking for a Manager/Supervisor to help lead the team at our brand-new family entertainment facility opening soon at Colorado Mills Mall, Lakewood!

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Manager/Supervisor will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. They are also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All of management will handle and serve alcohol - you must be at least 21 years or older.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties:

Customer Service:

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Explains game operation or rules to customers, and responds to customer complaints of machine malfunction.
• Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty.

Team Management:

• Supervise department employees to ensure they are in compliance with established operating practices and policies.
• Plan and prepare work schedules and assignments of employees to specific duties.
• Complete reviews, absence reports, and supervises staff with time and attendance.
• Selects, coaches, and develops effective staff for the Amusement Department.

Sales:

• Achieve targeted sales goals.
• Ensure the store and redemption area present an enticing image by changing store displays for better traffic flow.
• Ability to understand and track departmental sales on an ongoing basis.

Auditing/Compliance:

• Conducts alcohol and age restriction control in accordance with company policies.
• Enforce compliance with all local, state, federal regulations and company policy for safety and loss prevention.

Operations/Facility Management:

• Monitor store inventory levels on a daily basis to ensure adequate availability of products.
• Handles receiving shipping, invoicing, cash handling and management of cash.

Qualifications:

• 3 to 5 years of retail management experience, preferably in the arcade / entertainment industries.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands:

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One)

Company Description

Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100+ crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids.

In 2008, Round One Entertainment Japan began looking overseas t