Amusement (Arcade) Supervisor

Round One Entertainment Inc.; Vancouver (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

Life

401(k)

Job summary

Round One Entertainment Inc. is seeking an Amusement Supervisor to assist the Amusement/General Manager in supervising the arcade department. The role requires 2-3 years of retail management experience and a High School Diploma or GED.

Open availability, especially nights and weekends, is essential, and employees must be 21 or older to serve alcohol. Responsibilities include delivering excellent customer service, training staff, meeting sales goals, and ensuring compliance with policies.

Qualifications

• 2-3 years retail management experience, preferably in the entertainment / retail / hospitality industries.
• Open availability, especially nights and weekends, is required.
• Must be at least 21 years old to serve alcohol.
• High School Diploma or GED to apply.

Responsibilities

• Provide excellent customer service and satisfaction by being visible and accessible.
• Explain game operation or rules and troubleshoot customer complaints.
• Assist managers in planning schedules and training staff.
• Work to achieve departmental sales goals and provide personal sales support.
• Supervise department operations to ensure policy compliance.
• Perform opening/closing procedures and monitor inventory levels.

Skills

Customer service

Team management

Sales

Compliance

Operations management

Job description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement (Arcade) Department.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits: Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties

Customer Service

• Provide excellent customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Explains game operation or rules to customers, and responds to customer complaints of machine glitch through troubleshooting.

Team Management

• Assists Amusement Manager and/or General Manager in planning and preparing work schedules, and assignments of employees to specific duties.
• Ensure all store amusement employees are properly trained.

Sales

• Achieve departmental sales goals.
• Be on the floor to provide personal sales support.

Compliance

• Conducts tills checks, refunds, credit and ticket adjustments in accordance with the company policy.
• Supervise department employees to ensure they are in compliance with established operational practices and policies.

Operations Management

• Conducts opening and closing department procedures.
• Control payout ratios of crane operations by remaining highly attentive to pay out numbers and customer volume.
• Assist Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis.
• Cross trained in other departments for assistance.

Qualifications

• 2-3 years retail management experience, preferably in the entertainment / retail / hospitality industries.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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