Arcade Manager

Stars and Strikes Family Entertainment Centers; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health & 401k Benefits

Bonuses

Paid-Time Off

Profit-Sharing

Free bowling, laser tag & gameplay

Job summary

Stars and Strikes Family Entertainment Center is seeking an Arcade Manager to lead a high-volume, fast-paced games area featuring arcade games, VR, laser tag, and bumper cars. You will drive sales, supervise a prize store, and train a team to deliver exceptional guest experiences.

The ideal candidate has 1–2 years of management experience, a customer-focused demeanor, and strong Excel and reporting skills. Proficiency with arcade systems is a plus; join a family-owned business with growth

Qualifications

• 1–2 years of management experience
• Experience in retail or sales is a plus
• Friendly and professional demeanor
• Ability to analyze reports and proficiency with Excel
• Knowledge of Meriq, Tripleseat, Vector, Micros or Embed software is a plus

Responsibilities

• Ensure an excellent guest experience
• Meet and exceed arcade sales goals
• Manage the retail-style prize store
• Hire, train and manage hourly staff
• Complete arcade audits and inventory checks
• Analyze game payouts and reconcile payments
• Test and merchandise new arcade items
• Maintain organized storage and reporting

Skills

Management experience

Retail or sales experience

Excel savvy

Tools

Meriq

Tripleseat

Vector

Micros

Embed software

Job description

• Analyze Game Payouts

Stars and Strikes Family Entertainment Center is seeking an Arcade Manager who is ready to be part of a high volume, fast-paced Entertainment Center!

The ideal candidate will be an energetic, driven individual with a solid work ethic, positive attitude, and superior guest service skills. As the Arcade Manager, you would be responsible for the overall operations of our state-of-the-art games room. Our game rooms feature arcade games, virtual reality, laser tag, and bumper cars, as well as other attractions.

This position will be directly responsible for meeting and exceeding sales goals, the running of a full retail style prize center, analyzing and understanding game payouts, as well as training and maintaining team members for a variety of positions, all while ensuring that we exceed our guest's expectations and deliver an exceptional experience.

Why Join Our Team?

• We are a family-owned business and consider our team members part of our family
• We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
• With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
• We encourage team members to have fun while they work
• We provide opportunities for all team members to give back to the community
• We are a community who live out our core values:
• Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back

What We’re Looking For:

• 1-2 years of management experience
• Experience in retail or sales is a plus
• Friendly and professional demeanor
• Ability to analyze reports and proficiency with excel
• Meriq, Tripleseat, Vector, Micros and Embed software knowledge is a plus

Core Competencies:

• People Leader: Develop Staff, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Excellent Guest Experiences
• Arcade Expert: Problem-Solver, Attention to Detail, Technical Proficiency

Key Responsibilities:

• Ensure an Excellent GuestExperience
• Meet & Exceed Arcade Sales Goals
• Manage Retail-Style Prize Store
• Hire, Train & Manage HourlyStaff
• Complete ArcadeAudit

Additional Duties:

• Analyze Game Payouts
• HighEndReconciliation
• Merchandize Prize Store
• Order Arcade Inventory
• Organizationof StorageRoom
• Price NewItems
• TestDrive
• ArcadeReporting

Perks We Offer:

• Health & 401k Benefits
• Bonuses
• Paid-Time Off
• Profit-Sharing
• Free bowling, laser tag & gameplay!