Arcade Guest Experience Associate

Family Entertainment Group LLC; Grapevine (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Family Entertainment Group seeks an Arcade Attendant in Grapevine, TX to deliver a fun and safe guest experience. You will operate POS systems, handle cash and vouchers, answer questions, restock prizes, and help maintain clean, organized gaming areas.

You will support guest service, help with inventories, and assist with basic game maintenance. The role requires flexible shifts, including nights, weekends, and holidays; Family Entertainment Group is an equal opportunity employer.

Qualifications

• High school diploma or equivalent.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills.

Responsibilities

• Greet guests and provide friendly service.
• Operate POS systems and handle cash, credit, and vouchers accurately.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks when observed.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and escalate when necessary.
• Clean games, tables, counters, and shelves to keep a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.
• Support minor game maintenance and assist with moving games or equipment.
• Take out trash and assist with general cleanliness and organization.

Skills

Communication skills

Cash handling

Customer service

Education

High school diploma

Job description

Family Entertainment Group seeks an Arcade Attendant in Grapevine, TX to deliver a fun and safe guest experience. You will operate POS systems, handle cash and vouchers, answer questions, restock prizes, and help maintain clean, organized gaming areas.

You will support guest service, help with inventories, and assist with basic game maintenance. The role requires flexible shifts, including nights, weekends, and holidays; Family Entertainment Group is an equal opportunity employer.