Arcade Attendant: Create Fun & Safe Guest Experiences

Family-Entertainment-Group; Orlando (FL); On-site; USD 17,000 - 21,000; Full time

Job summary

Family Entertainment Group is seeking an Arcade Attendant for our Orlando center to deliver a fun, safe guest experience and support arcade operations. You will assist guests, manage POS transactions, maintain clean displays, restock prizes, and help with daily merchandise.

The role emphasizes friendly service, accuracy in cash handling, and teamwork. We value flexible availability, including nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional demeanor with strong communication skills.
• Ability to work flexible shifts, including nights, weekends, and holidays.
• Basic math and cash-handling skills.
• Able to lift up to 30 pounds and stand for extended periods.

Responsibilities

• Greet and assist guests with a friendly and helpful attitude.
• Operate point-of-sale systems and handle cash, credit, and vouchers accurately.
• Stay informed about promotions, returns, exchanges, and security procedures.
• Maintain records related to daily sales and transactions.
• Monitor arcade floor for safety concerns and address security risks when observed.
• Answer guest questions about games, activities, and merchandise.
• Load tickets and prizes into machines and restock merchandise displays.
• Demonstrate and explain arcade games or products to guests.
• Handle guest complaints professionally and elevate when necessary.
• Clean games, tables, counters, and shelves to ensure a tidy environment.
• Conduct inventory and assist with stocking items.
• Troubleshoot and clear token or ticket jams.
• Support minor game maintenance and assist with moving games or equipment.
• Take out trash and assist with general cleanliness and organization.
• Perform any other duties as assigned by the General Manager

Skills

Customer service

Cash handling

Communication skills

POS operation

Education

High school diploma or equivalent

Tools

POS systems

Job description

Family Entertainment Group is seeking an Arcade Attendant for our Orlando center to deliver a fun, safe guest experience and support arcade operations. You will assist guests, manage POS transactions, maintain clean displays, restock prizes, and help with daily merchandise.

The role emphasizes friendly service, accuracy in cash handling, and teamwork. We value flexible availability, including nights, weekends, and holidays.