Arbitration & Mediation Paralegal — Case Lead

SmartHire Inc.; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid options

Professional development opportunities

Job summary

SmartHire Inc. in Chicago, IL seeks an experienced Paralegal to support arbitration and mediation matters from inception through close.

This full-time role requires strong case management, legal support, and client interaction in a fast-paced professional environment. The ideal candidate has 3–5 years of paralegal or ADR administration experience, excellent organizational and communication skills, and proficiency with case management software and Microsoft Office.

Qualifications

• 3–5 years of paralegal, case management, legal support, or ADR administration experience.
• Experience managing cases from inception through closing or resolution.
• Strong organizational and time-management skills.
• Ability to manage multiple active matters and deadlines.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with clients and external stakeholders.
• High attention to detail and follow-through.
• Proficiency with Microsoft Office and case management software.

Responsibilities

• Manage arbitration and mediation cases from opening through final resolution and close
• Serve as a primary point of contact for clients, attorneys, arbitrators, mediators, judges, and other parties
• Coordinate and schedule hearings, conferences, mediations, and other case-related events
• Maintain accurate case files, calendars, deadlines, and case activity updates
• Prepare, organize, and distribute case-related documents, correspondence, and materials
• Track case milestones and ensure timely communication with all parties
• Support judges with scheduling, materials, and administrative coordination throughout the life of the case
• Respond to inquiries professionally and provide a high level of client service
• Follow internal procedures, case management protocols, and administrative requirements
• Assist with final case closing and administrative wrap-up once matters are resolved

Skills

Paralegal experience

Case management

Legal support

Excellent communication skills

Microsoft Office proficiency

Education

Associate degree in Paralegal Studies

Tools

Case management software

Job description

SmartHire Inc. in Chicago, IL seeks an experienced Paralegal to support arbitration and mediation matters from inception through close.

This full-time role requires strong case management, legal support, and client interaction in a fast-paced professional environment. The ideal candidate has 3–5 years of paralegal or ADR administration experience, excellent organizational and communication skills, and proficiency with case management software and Microsoft Office.