Arbitration Case Coordinator (Hybrid)

American Arbitration Association; Houston (TX); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, orthodontia, and vis0

403(b) retirement plan with company?

Student loan repayment program

Discounted pet insurance

Generous paid time off

Job summary

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position is ideal for professionals with a background in customer service or legal support who are interested in

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.
• Ability to manage sensitive information with professionalism and discretion.

Responsibilities

• Manage day-to-day case administration through our PRISM system and coordinate scheduling, documentation and billing.
• Correspond with parties, attorneys and neutrals to ensure smooth proceedings and accurate records.
• Maintain high level of accuracy and service in a fast-paced, multi-case environment.

Skills

Customer service

Communication

Time management

Discretion

Adaptability

Education

Associate's degree in business or related field

Tools

Microsoft Excel

AI tools

Web-based systems

Job description

The American Arbitration Association seeks a detail-oriented Case Administrator to manage arbitration and mediation cases across a wide range of industries. You will handle day-to-day case administration through our proprietary case management system (PRISM), correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position is ideal for professionals with a background in customer service or legal support who are interested in