Arbitration Case Administrator — Hybrid & Data-Driven

American Arbitration Association; Nevada (IA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Orthodontia

Vision coverage

Student loan repayment program

403(b) retirement plan with company 4x

Discounted pet insurance

Generous paid time off

Job summary

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position offers a hybrid work arrangement; candidates must reside within 125 miles of an assigned office in the United States.

Qualifications

• Associate's degree in business or related field, or equivalent combination of education and experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; able to interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to new technologies, including AI-related tools.
• Exceptional attention to detail and time management skills.
• Ability to manage sensitive information with professionalism and discretion.

Responsibilities

• Manage arbitration and mediation cases across a wide range of industries.
• Handle day-to-day case administration through PRISM, the proprietary case management system.
• Correspond with parties, attorneys, and neutrals, ensuring accurate scheduling and documentation.
• Oversee billing processes and maintain data integrity and confidentiality.

Skills

Customer service

Verbal communication

Attention to detail

Time management

Discretion

Education

Associate's degree in business or related field

Tools

Excel

Pivot tables

Microsoft Office

Job description

The American Arbitration Association (AAA) seeks a detail-oriented Case Administrator to manage arbitration and mediation cases. You will handle day-to-day case administration through PRISM, correspond with parties, attorneys, and neutrals, and ensure accurate scheduling, documentation, and billing processes.

This position offers a hybrid work arrangement; candidates must reside within 125 miles of an assigned office in the United States.