Arbitration Case Coordinator (Hybrid)

American Arbitration Association; Chicago (IL); Hybrid; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Student loan repayment

403(b) match

Pet insurance

Paid time off

Job summary

The American Arbitration Association in Chicago area is seeking a Case Administrator (Legal Services/Administrative Support) to manage arbitration and mediation cases.

You will handle day-to-day case administration using PRISM, communicate with parties, attorneys and neutrals, and ensure accurate scheduling, documentation and billing.

This role offers a hybrid work arrangement with compensation aligned to geography and includes a comprehensive benefits package.

Qualifications

• Associate's degree in business or related field or equivalent experience.
• Minimum three years of experience in customer service, case administration, or legal environments.
• Strong written and verbal communication skills; interact effectively with diverse stakeholders.
• Intermediate proficiency in Microsoft Office, especially Excel (pivot tables, formulas, data analysis).
• Comfort with web-based systems and adaptability to AI-related tools.
• Exceptional attention to detail and time management; handle sensitive information with discretion.

Responsibilities

• Manage arbitration and mediation cases across a wide range of industries.
• Handle day-to-day case administration through PRISM.
• Correspond with parties, attorneys, and neutrals; ensure accurate scheduling and documentation.
• Oversee billing processes and maintain data integrity in case records.

Skills

Customer service

Case administration

Communication skills

Data analysis

AI tools familiarity

Time management

Education

Associate's degree in business or related field

Tools

Microsoft Office (Excel)

PRISM case management

Web-based systems

Job description

The American Arbitration Association in Chicago area is seeking a Case Administrator (Legal Services/Administrative Support) to manage arbitration and mediation cases.

You will handle day-to-day case administration using PRISM, communicate with parties, attorneys and neutrals, and ensure accurate scheduling, documentation and billing.

This role offers a hybrid work arrangement with compensation aligned to geography and includes a comprehensive benefits package.