Arabic-Speaking Call Center Agent (Evenings/Weekends)

Lowell Community Health Center; Lowell (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Lowell Community Health Center is looking for a full-time Call Center Representative with Arabic fluency, based in downtown Lowell, Massachusetts. As the primary contact for patients, you will handle scheduling and general inquiries, demonstrating professional telephone etiquette and collaboration across departments.

This role requires a high school diploma, two years of customer service experience, and the ability to effectively manage caller issues. Join a respected health care organization serving a diverse community.

Qualifications

• Minimum two years of customer service experience, preferably in a medical or related environment.
• Ability to work effectively in a high-call-volume environment.
• Experience handling inquiries about enrollment, eligibility, ID cards, clinic changes, demographics, and benefit coverage.

Responsibilities

• Answer calls in a professional and courteous manner, responding to patient requests.
• Schedule, cancel, and confirm appointments for follow-ups, physicals, and sick visits.
• Investigate and resolve caller issues using the computer system.

Skills

Customer service skills

Communication skills

Computer proficiency

Time flexibility

Education

High school diploma or equivalent

Job description

Lowell Community Health Center is looking for a full-time Call Center Representative with Arabic fluency, based in downtown Lowell, Massachusetts. As the primary contact for patients, you will handle scheduling and general inquiries, demonstrating professional telephone etiquette and collaboration across departments.

This role requires a high school diploma, two years of customer service experience, and the ability to effectively manage caller issues. Join a respected health care organization serving a diverse community.