Arabic Medical Interpreter & Patient Escort (Onsite)

Duke University Health System; Durham (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Duke Health in Durham, NC seeks an experienced interpreter/translator to provide interpretation, translation, and medical escort services within the Duke Health System. You will support non-English-speaking patients by conveying exact information and assisting with care coordination.

Key duties include communicating outpatient and hospitalization details, documenting requests, maintaining confidentiality, and participating in on-call translation during business and non-business hours to ensure

Qualifications

• Ability to work with diverse populations from various economic backgrounds and age groups.
• Ability to work as an effective member of a dedicated team.
• Ability to work in a fast-paced health care environment with a variety of customer service needs.
• Accurate and appropriate interpretation skills at all times.
• Current NC Driver's License with driving record suitable to Duke Van operations and corporate risk management.

Responsibilities

• Provide interpretation, translation, and Medical escort services to assist non-English-speaking patients receiving care within the Duke Health System.
• Ensure that information about the patient's outpatient services, hospitalization, advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education are accurately communicated.
• The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services.
• Maintain accurate and timely documentation within the program.
• Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.
• Participate in continuing education programs and competency training to enhance the professional role of International Medical Escort.
• Ensure that all policies and procedures related to process, service, and employee work rules are followed.
• Maintain confidentiality in all matters related to patient care and visitor issues for non-English-speaking patients/families/escorts.
• Participate in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.

Skills

Interpreting skills

Customer service

Teamwork

Diversity awareness

Driving license

Education

High school diploma or equivalent

Job description

Duke Health in Durham, NC seeks an experienced interpreter/translator to provide interpretation, translation, and medical escort services within the Duke Health System. You will support non-English-speaking patients by conveying exact information and assisting with care coordination.

Key duties include communicating outpatient and hospitalization details, documenting requests, maintaining confidentiality, and participating in on-call translation during business and non-business hours to ensure