Medical Interpreter- PRN Duke Regional Hospital

Duke Clinical Research Institute; Durham (NC); On-site; USD 30,307 - 41,328; Full time

Job summary

Duke Regional Hospital in Durham, NC is seeking a Medical Interpreter to support non-English speaking patients within the Duke Health system. The role focuses on accurate interpretation and translation, working as a neutral conduit between staff and patients with a preference for Spanish language experience.

The position requires flexibility, on-call coverage, and adherence to confidentiality and risk management guidelines, with opportunities for ongoing education through competency training.

Qualifications

• High-School Diploma or equivalent; knowledge of Medical Terminology.
• Successful completion of conversation/translation competency testing in a secondary language.
• Healthcare setting experience preferred.

Responsibilities

• Provide interpreter services and convey exact messages between Duke staff and patients/visitors.
• Maintain accurate daily records and documentation in the program database.
• Ensure confidentiality and follow policies; participate in on-call coverage.

Skills

Medical interpretation

Spanish language

Education

High-School Diploma

Job description

Overview

At Duke Health, we\'re driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health\'s four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women\'s services, and heart and vascular services.

Position

Duke Regional Hospital, Durham, NC

Perform a variety of interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Health System. Department strongly prefers: Spanish medical interpreter knowledge/experience

Hours and schedule

Hours: Duke Regional Medical Interpreter department is staffed 24 hours a day, 7 days a week. PRN position hours are as needed. Flexibility is required to provide coverage for call-outs and holidays as needed.

Work Performed

• Participate as a neutral party in the conduit of information between Duke staff and international or domestic patient/visitors. Ensure that information pertaining to outpatient services, hospitalization (advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) is accurately communicated. Address and document patients\' questions/concerns per Risk Management directives.
• Provide interpreter services and convey the exact message rather than summarizing in a subjective way.
• Provide required documentation identified by the International Patient Center. Maintain accurate daily records on all requests for service and provision of services. Maintain accurate and timely documentation within the program database.
• Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff.
• Participate in continuing education programs and competency training to enhance the professional role of International Medical Escort.
• Ensure all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English-speaking patients/families/escorts.
• Participate in on-call coverage to provide interpretation/translation during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

• Ability to work with diverse populations from various economic backgrounds and age groups.
• Ability to work as an effective member of a dedicated team.
• Ability to work in a fast-paced health care environment with a variety of customer service needs.
• Accurate and appropriate interpretation skills at all times.
• Current NC Driver\'s License with driving record suitable to Duke Van operations and corporate risk management.

Minimum Qualifications

Education

• High-School Diploma or equivalent; successful completion of conversation/translation competency testing in a secondary language; knowledge of Medical Terminology.

Experience

• Previous experience in a health care setting preferred.

Degrees, Licensures, Certifications

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual\'s age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.