AR Team Lead, RCM

ResMed Inc; United States; Remote; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

401(k)

ESPP

Tuition assistance

PTO

Job summary

ResMed Inc. is seeking a Team Lead, Revenue Cycle Management to guide a high-performing group of revenue cycle professionals. You will own client outcomes, analyze payer trends, reduce denials, and drive improved financial performance for healthcare providers.

You will partner with leaders across Revenue Cycle Management, coach team members, and lead cross-functional initiatives to close process gaps and enhance workflow. This role emphasizes data-driven decision making and accountability.

Qualifications

• 3+ years of experience in the HME/DME revenue cycle management industry.
• Experience with Medicare, Medicaid, and commercial payer reimbursement processes.
• Strong understanding of claims lifecycle management, accounts receivable, denials, appeals, and reimbursement workflows.
• Previous people leadership or team coaching experience with demonstrated ability to motivate employees.
• Experience leveraging data, analytics, and reporting to identify trends and drive improvements.

Responsibilities

• Lead, coach, and develop a team of revenue cycle professionals.
• Own outcomes for an assigned portfolio of client accounts and improve reimbursement results.
• Analyze performance metrics, denial trends, payer behaviors, and operational data to identify root causes.
• Monitor productivity, quality, inventory, service levels, and account health metrics.
• Partner with cross-functional teams to eliminate process gaps and strengthen revenue cycle performance.
• Guide team members in developing analytical skills and operational expertise.
• Lead process improvement initiatives to increase efficiency and client results.
• Support account transitions, onboarding, workload balancing, and ongoing account management.
• Communicate performance, risks, trends, and recommendations to leadership.
• Ensure compliance with payer requirements and regulatory guidelines.

Skills

Team leadership

Revenue cycle knowledge

Data analysis

Stakeholder management

Healthcare billing

Education

Bachelor's degree in Business/Healthcare/Finance

Tools

Microsoft Office

Brightree

Job description

Lead client outcomes, develop talent, and drive revenue cycle excellence. As a Team Lead, Revenue Cycle Management (RCM), you'll play a critical role in improving financial outcomes for healthcare providers while leading a high-performing team. This is more than an operational leadership role. You'll own the performance of an assigned portfolio of client accounts, using data and operational insight to identify reimbursement trends, reduce denials, improve revenue cycle performance, and create measurable client impact. You'll partner closely with leaders across Revenue Cycle Management while coaching and developing team members to strengthen team capability and deliver outstanding results. If you enjoy combining people leadership, operational problem-solving, and data-driven decision making, this is an opportunity to make a meaningful impact every day.

What You'll Do

• Lead, coach, and develop a team of revenue cycle professionals, building capability, accountability, and strong operational performance.
• Own outcomes for an assigned portfolio of client accounts, identifying opportunities to improve reimbursement results, operational efficiency, and client satisfaction.
• Analyze performance metrics, denial trends, payer behaviors, and operational data to uncover root causes and implement corrective actions that improve client outcomes.
• Monitor productivity, quality, inventory, service levels, and account health metrics to ensure team and client objectives are achieved.
• Partner with leaders and cross-functional teams across Revenue Cycle Management to eliminate process gaps, improve workflow alignment, and strengthen revenue cycle performance.
• Guide team members in developing analytical skills and operational expertise so they can proactively identify issues and drive improved client results.
• Lead operational improvement initiatives that increase efficiency, improve quality, reduce reimbursement barriers, and support organizational goals.
• Support account transitions, onboarding activities, workload balancing, and ongoing account management to ensure service continuity and success.
• Communicate operational performance, risks, trends, and recommendations to leadership and key stakeholders to support informed decision-making.
• Ensure compliance with payer requirements, company policies, regulatory guidelines, and established operational controls.

What You Bring

• 3+ years of experience within the HME/DME industry with strong Revenue Cycle Management knowledge.
• Experience working with Medicare, Medicaid, and commercial payer reimbursement processes.
• Strong understanding of claims lifecycle management, accounts receivable, denials, appeals, and reimbursement workflows.
• Previous people leadership, supervisory, lead, or team coaching experience with a demonstrated ability to develop and motivate employees.
• Proven ability to leverage operational data, analytics, and reporting to identify trends, perform root-cause analysis, and improve business outcomes.
• Experience managing operational performance through productivity, quality, service-level, and financial metrics.
• Strong communication and stakeholder-management skills with the ability to influence outcomes across teams and leadership levels.
• Experience leading process improvement initiatives and driving operational change.
• Proficiency with revenue cycle management systems, reporting tools, and Microsoft Office applications.
• Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent combination of education and experience.
• Experience supporting geographically distributed teams, including domestic and global operational resources.

Nice to Have

• Experience across multiple DME product categories.
• Brightree experience.
• Experience presenting operational results, trends, and recommendations to clients or senior leaders.

What Sets You Apart

• Outcome Ownership - You take accountability for results and proactively address challenges before they become larger issues.
• Data-Driven Curiosity - You naturally look beyond the surface, using data to uncover trends, identify root causes, and drive meaningful improvement.
• People Developer - You invest in helping others grow and measure success through the success of your team.
• Collaborative Problem Solver - You bring people together across functions to remove barriers and create better outcomes.
• Continuous Improvement Mindset - You consistently seek opportunities to improve processes, efficiency, and client results.
• Client-Focused Leadership - You understand how operational decisions impact client success and keep customer outcomes at the center of your work.

Why Join ResMed

At ResMed, our mission is to improve lives through better health outcomes and innovative healthcare solutions. In this role, you'll have the opportunity to directly influence client success, develop talented team members, and help optimize revenue cycle performance across a growing organization. You'll join a collaborative environment where your leadership, analytical thinking, and operational expertise can make a measurable impact while supporting healthcare providers and the patients they serve.

Benefits and Compensation

At Resmed, we're shaping the future by investing in our people through competitive pay, flexible work arrangements, and programs that support personal and professional growth.

• Medical, dental, vision, life, AD&D, and disability insurance
• HSA, FSA, commuter benefits, and sleep care management
• 401(k), ESPP, EAP, and tuition assistance
• 15 days PTO in the first year for hourly employees / FTO for salaried employees
• 11 paid holidays plus 3 floating holidays
• Up to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave

Compensation: Compensation is based on factors including geographic location, qualifications, experience, skills, and internal equity.

Pay Range: $50,000 - $62,000 USD annually Resmed generally does not hire at or near the top of the pay range. For remote positions outside the U.S., compensation is determined based on geographic location, qualifications, experience, and skills.

Joining us is more than saying yes to making the world a healthier place. It's discovering a career that is challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. We commit to respond to every applicant.

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We're relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home.

Learn more about how we're redefining sleep health at Resmed.com and follow @Resmed.