Sr. Customer Success Specialist

ResMed Inc; United States; Remote; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability coverage

HSA

FSA programs

401(k)

Job summary

ResMed Inc. is seeking an Account Manager to serve as the primary contact for assigned customers, building trusted relationships and guiding long‑term success.

You will coordinate customer training, analyze data, and collaborate with internal teams to drive value from Brightree patient collections and related solutions. The role requires 1–3 years in account management or related fields, experience in HME/DME, and strong analytical and communication skills.

Qualifications

• Associate’s degree required; bachelor’s degree preferred.
• 1–3 years of account management or related experience.
• Experience in the HME/DME industry and medical billing.
• Experience working with home health billing software.
• Advanced analytical, with ability to evaluate information, identify trends, and develop actionable recommendations.
• Strong customer service and problem‑solving skills with focus on delivering effective solutions.
• Business and financial acumen with ability to align customer goals to business outcomes.
• Excellent verbal, written, and presentation skills.
• Ability to communicate and influence across stakeholder levels, including executives.

Responsibilities

• Serve as the primary contact for assigned customers, building trusted relationships for long‑term satisfaction.
• Coordinate and facilitate customer training to help clients utilize solutions and achieve business objectives.
• Maintain regular customer touchpoints for proactive communication and priorities alignment.
• Analyze customer data to identify issues and opportunities, and recommend practical solutions.
• Partner with clients to identify revenue management challenges and improve financial performance through data‑driven recommendations.
• Recommend and implement actions to resolve financial issues and improve collection outcomes.
• Collaborate with internal partners to enhance programs and drive value from solutions.
• Monitor account health to help customers achieve goals and strengthen business results.

Skills

Customer relationships

Analytical skills

Financial analysis

Billing software

Microsoft Office

Communication skills

Problem solving

Organizational skills

Education

Associate degree

Bachelor’s degree preferred

Tools

Home health billing software

Microsoft Office

Job description

What You’ll Do

Serve as the primary point of contact for assigned customers, building trusted relationships that support long‑term satisfaction, retention, and success.

Coordinate and facilitate customer training, helping clients effectively utilize solutions and achieve business objectives.

Maintain regular customer touchpoints to ensure proactive communication, alignment on priorities, and visibility into emerging needs.

Analyze customer data, trends, and operational challenges to identify issues, uncover opportunities, and recommend practical solutions.

Partner with clients to identify revenue management challenges and improve financial performance through informed, data‑driven recommendations.

Recommend and implement corrective actions that help resolve outstanding financial issues and support stronger collection outcomes.

Collaborate with internal partners and fellow account managers to enhance programs, improve customer experiences, and drive greater value from solutions.

Monitor account health and performance, helping customers achieve their goals while strengthening business results.

What You Bring

Associate’s degree required; bachelor’s degree preferred.

1–3 years of account management, business‑to‑business sales, customer success, or related experience.

Experience in the HME/DME industry and medical billing.

Experience working with home health billing software.

Advanced analytical skills with the ability to evaluate information, identify trends, and develop actionable recommendations.

Strong customer service and problem‑solving skills with a focus on delivering effective solutions.

Business and financial acumen with the ability to align customer goals to business outcomes.

Excellent verbal, written, and presentation skills.

Ability to communicate and influence effectively across a variety of stakeholder levels, including executive audiences.

Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.

Proficiency with Microsoft Office applications.

Nice to Have Bachelor’s degree.

Financial analysis experience.

What Sets You Apart

Customer Advocate — You build trust quickly and consistently seek solutions that create value for customers.

Analytical Curiosity — You look beyond surface‑level issues to uncover root causes and meaningful opportunities for improvement.

Ownership Mindset — You take initiative, follow through on commitments, and stay accountable for results.

Relationship Builder — You foster productive partnerships that encourage collaboration and long‑term success.

Adaptability — You remain effective when priorities shift and can balance multiple demands without losing focus.

Integrity First — You approach every interaction with professionalism, transparency, and sound judgment.

Why Join ResMed

At ResMed, we’re driven by a mission to help people live healthier, higher‑quality lives. Through Brightree Patient Collections, you’ll help healthcare providers improve financial performance so they can focus on delivering care to the patients who rely on them.

We invest in our people through comprehensive benefits, flexible work arrangements, professional development opportunities, and a culture that supports growth and wellbeing. Eligible employees have access to medical, dental, vision, life insurance, disability coverage, HSA and FSA programs, commuter benefits, a 401(k), Employee Stock Purchase Plan, Employee Assistance Program, tuition assistance, generous paid time off, paid holidays, caregiver leave, and more.

• medical
• dental
• vision
• life insurance
• disability coverage
• HSA
• FSA programs
• commuter benefits
• a 401(k)
• Employee Stock Purchase Plan
• Employee Assistance Program
• tuition assistance
• generous paid time off
• paid holidays
• caregiver leave
• and more

Employees scheduled to work 30 or more hours per week are eligible for benefits.

This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short‑term and long‑term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

• comprehensive medical
• vision
• dental
• life
• AD&D
• short‑term disability insurance
• long‑term disability insurance
• sleep care management
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• commuter benefits
• 401(k)
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• tuition assistance

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment
• receive 11 paid holidays plus 3 floating days
• are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current base range for this position is: $57,000 - $77,000

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant! This promise reflects our dedication to ensure every applicant receives a timely response.

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit www.brightree.com to learn more.

As a global leader in health technology, ResMed has developed transformative cloud‑connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital.

ResMed Corporation is an equal opportunity employer and provides equal opportunity in employment for all qualified persons, without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. (US/Canada only) ResMed is an equal opportunity/affirmative action employer. ResMed is an E-Verify Employer. ResMed is a smoke‑free workplace. We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant!