Sr. Customer Success Sepcialist

Resmed; United States; Remote; USD 57,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

Disability coverage

Health Savings Account (HSA)

Flexible Spending Account (FSA)

401(k)

Employee Stock Purchase Plan

Employee Assistance Program

Tuition assistance

Paid time off

Paid holidays

Caregiver leave

Job summary

ResMed’s Brightree Patient Collections division seeks a Senior Customer Success Specialist to guide healthcare clients in optimizing billing and collections programs. You’ll build trusted relationships, train users, and deliver proactive insights to improve revenue cycle performance while serving as the client’s primary contact.

You will analyze trends, recommend pragmatic solutions, and collaborate with internal teams to drive value.

Qualifications

• Associate's degree required.
• 1-3 years of account management, business-to-business sales, customer success, or related experience.
• Experience in the HME/DME industry and medical billing.

Responsibilities

• Serve as the primary point of contact for assigned customers, building trusted relationships that support long-term satisfaction, retention, and success.
• Coordinate and facilitate customer training, helping clients effectively utilize solutions and achieve business objectives.
• Maintain regular customer touchpoints to ensure proactive communication, alignment on priorities, and visibility into emerging needs.
• Analyze customer data, trends, and operational challenges to identify issues, uncover opportunities, and recommend practical solutions.
• Partner with clients to identify revenue management challenges and improve financial performance through informed, data-driven recommendations.
• Recommend and implement corrective actions that help resolve outstanding financial issues and support stronger collection outcomes.
• Collaborate with internal partners and fellow account managers to enhance programs, improve customer experiences, and drive greater value from solutions.
• Monitor account health and performance, helping customers achieve their goals while strengthening business results.

Skills

Analytical skills

Customer service

Problem-solving

Financial acumen

Communication skills

Presentation skills

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

Join Brightree Patient Collections, part of ResMed, as a Senior Customer Success Specialist and become a trusted advisor to a portfolio of healthcare customers. In this role, you'll build strong client relationships, deliver strategic guidance, and help customers maximize the value of their billing and collections programs. You'll partner with clients to identify opportunities, solve complex challenges, and improve revenue cycle performance while serving as their primary point of contact. If you enjoy combining customer partnership, financial insight, and problem-solving to drive measurable results, this is an opportunity to make a meaningful impact for both customers and the patients they serve.

What You'll Do

• Serve as the primary point of contact for assigned customers, building trusted relationships that support long-term satisfaction, retention, and success.
• Coordinate and facilitate customer training, helping clients effectively utilize solutions and achieve business objectives.
• Maintain regular customer touchpoints to ensure proactive communication, alignment on priorities, and visibility into emerging needs.
• Analyze customer data, trends, and operational challenges to identify issues, uncover opportunities, and recommend practical solutions.
• Partner with clients to identify revenue management challenges and improve financial performance through informed, data-driven recommendations.
• Recommend and implement corrective actions that help resolve outstanding financial issues and support stronger collection outcomes.
• Collaborate with internal partners and fellow account managers to enhance programs, improve customer experiences, and drive greater value from solutions.
• Monitor account health and performance, helping customers achieve their goals while strengthening business results.

What You Bring

• Associate's degree required.
• Bachelor's degree preferred.
• 1-3 years of account management, business-to-business sales, customer success, or related experience.
• Experience in the HME/DME industry and medical billing.
• Experience working with home health billing software.
• Advanced analytical skills with the ability to evaluate information, identify trends, and develop actionable recommendations.
• Strong customer service and problem-solving skills with a focus on delivering effective solutions.
• Business and financial acumen with the ability to align customer goals to business outcomes.
• Excellent verbal, written, and presentation skills.
• Ability to communicate and influence effectively across a variety of stakeholder levels, including executive audiences.
• Strong organizational skills with the ability to manage multiple priorities and maintain attention to detail.
• Proficiency with Microsoft Office applications.
• Nice to Have Bachelor's degree.
• Financial analysis experience.

What Sets You Apart

• Customer Advocate - You build trust quickly and consistently seek solutions that create value for customers.
• Analytical Curiosity - You look beyond surface-level issues to uncover root causes and meaningful opportunities for improvement.
• Ownership Mindset - You take initiative, follow through on commitments, and stay accountable for results.
• Relationship Builder - You foster productive partnerships that encourage collaboration and long-term success.
• Adaptability - You remain effective when priorities shift and can balance multiple demands without losing focus.
• Integrity First - You approach every interaction with professionalism, transparency, and sound judgment.

Why Join ResMed

At ResMed, we're driven by a mission to help people live healthier, higher-quality lives. Through Brightree Patient Collections, you'll help healthcare providers improve financial performance so they can focus on delivering care to the patients who rely on them. We invest in our people through comprehensive benefits, flexible work arrangements, professional development opportunities, and a culture that supports growth and wellbeing. Eligible employees have access to medical, dental, vision, life insurance, disability coverage, HSA and FSA programs, commuter benefits, a 401(k), Employee Stock Purchase Plan, Employee Assistance Program, tuition assistance, generous paid time off, paid holidays, caregiver leave, and more.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members.

Employees scheduled to work 30 or more hours per week are eligible for benefits.

• comprehensive medical, vision, dental, and life, AD& D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $57,000 - $77,000

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying yes to making the world a healthier place. It's discovering a career that is challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We're relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we're redefining sleep health at Resmed.com and follow @Resmed.