AR Specialist: Payments, Credit & Collections Expert

Smurfit Westrock; Lansing (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Smurfit Westrock in Lansing, MI is seeking an Accounts Receivable Specialist to manage payments, monitor customer balances, and ensure accounts remain in good standing. You will reconcile activity, resolve payment and credit issues, and collaborate with Sales and Customer Service to maintain strong customer relationships.

Key duties include reviewing account activity, communicating with customers about past due balances, and supporting credit management and collections while maintaining accurate

Qualifications

• Three years of related experience and/or training.
• Strong analytical and problem-solving skills.
• Ability to review, interpret, and maintain customer and financial account information.
• Demonstrated reliability, accountability, and strong work ethic.

Responsibilities

• Process and apply customer payments to the correct accounts.
• Monitor balances and overdue accounts and identify collection concerns.
• Reconcile account activity and research discrepancies.
• Collaborate with Sales and Customer Service to resolve account issues.
• Maintain accurate customer account documentation and records.
• Set credit limits and review credit applications as needed.
• Communicate payment expectations and credit terms with customers.
• Support AR processes and provide timely information to internal teams.

Skills

Analytical thinking

Problem solving

Reliability & accountability

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office (Excel & Word)

Job description

Smurfit Westrock in Lansing, MI is seeking an Accounts Receivable Specialist to manage payments, monitor customer balances, and ensure accounts remain in good standing. You will reconcile activity, resolve payment and credit issues, and collaborate with Sales and Customer Service to maintain strong customer relationships.

Key duties include reviewing account activity, communicating with customers about past due balances, and supporting credit management and collections while maintaining accurate