AR Specialist I: SSA Billing & Case Management

Allsup, LLC; Orlando (FL); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Matching

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off

Paid Holidays

Flexible Spending and Health Savings

Job summary

Allsup, LLC is seeking an Accounting Specialist I in Orlando, FL to manage beneficiary cases through the SSA Ticket to Work program, ensuring cases progress toward billable milestones. You will handle outreach, documentation validation, and billing requests in accordance with program requirements.

The role emphasizes proactive case management, collaboration with internal teams, and maintaining accurate AES documentation.

Qualifications

• High School diploma or GED; an associate’s degree with 6 months of office experience preferred.
• Ability to learn, retain and apply information.
• Multitask effectively in a fast-paced environment.
• Strong organizational skills.
• Excellent written and verbal communication and customer relations skills.
• Flexible, adaptive and responsive to change.
• Highly motivated and target driven.

Responsibilities

• Own and manage assigned caseloads.
• Proactively assess cases for payment readiness and billing eligibility.
• Initiate outbound communication with beneficiaries to obtain required documentation.
• Explain documentation requirements and resolve issues related to missing, incomplete, or illegible paystubs.
• Review and validate wage data processed through extraction tools.
• Complete SSA Form 821 (Work Activity Reports) as required for billing.
• Identify and address documentation gaps that may delay or prevent payment requests.
• Prepare and submit payment requests in accordance with SSA Ticket to Work guidelines.
• Update case statuses based on employment changes (e.g., unemployed, underemployed, TWP, SGA).
• Coordinate with case owners and internal teams regarding changes impacting billing.
• Maintain accurate documentation of all actions within AES systems.
• Assist with Ticket Assignments and general portal updates as needed.
• Ensure adherence to compliance, confidentiality, and program requirements.
• Performs other job-related duties as assigned.

Skills

Multitasking

Organizational skills

Written and verbal communication

Customer relations

Adaptability

Motivation and target-driven

Education

High School diploma or GED

Associate degree with 6 months office experience preferred

Tools

AES systems

Job description

Allsup, LLC is seeking an Accounting Specialist I in Orlando, FL to manage beneficiary cases through the SSA Ticket to Work program, ensuring cases progress toward billable milestones. You will handle outreach, documentation validation, and billing requests in accordance with program requirements.

The role emphasizes proactive case management, collaboration with internal teams, and maintaining accurate AES documentation.