AR Specialist: Cash Flow & Customer Relations

Socket.dev; Muskego (WI); Hybrid; USD 44,000 - 60,000; Full time

Job summary

Socket.dev is seeking an Accounts Receivable Specialist to manage customer accounts, improve cash flow, and deliver exceptional service. You will work with customers, sales teams, and internal departments to resolve payment issues and ensure timely collections.

If you are proactive, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you. The role involves monitoring aging, resolving disputes, and collaborating across Finance, Sales, and Contract Administration to

Qualifications

• Requires high school diploma or equivalent.
• Experience in collections, accounts receivable, credit, or related customer service.
• Proficient with computers and business software applications.
• Strong attention to detail and follow-through.

Responsibilities

• Proactively manage an assigned territory of customer accounts using aging reports and collection tools.
• Contact customers regarding overdue invoices via phone, email and other approved channels.
• Document collection activities, payment commitments, and account status updates.
• Achieve and maintain collection performance goals, including a current receivables percentage of 70%+.
• Monitor delinquency trends and escalate concerns as appropriate.
• Investigate and resolve invoice disputes and payment issues with customers.
• Partner with customers to identify solutions that support timely payment.
• Collaborate with Sales, Customer Service, Contract Administration, and Finance to resolve account concerns.
• Review and monitor customer credit holds and assist with release decisions when appropriate.

Skills

Communication skills

Negotiation

Customer relationships

Organization

Problem-solving

Multi-tasking

Self-motivation

Continuous improvement

Customer service

Education

High school diploma

Collections/AR/credit experience

Computer proficiency

Attention to detail

Tools

ERP systems

AR software

Microsoft Office

CRM

Job description

Socket.dev is seeking an Accounts Receivable Specialist to manage customer accounts, improve cash flow, and deliver exceptional service. You will work with customers, sales teams, and internal departments to resolve payment issues and ensure timely collections.

If you are proactive, customer-focused, and thrive in a fast-paced environment, we'd love to hear from you. The role involves monitoring aging, resolving disputes, and collaborating across Finance, Sales, and Contract Administration to